[Remote] Lead Localization Operations Program Manager
Note: The job is a remote job and is open to candidates in USA. Airbnb is a global hospitality and travel platform connecting hosts and guests in communities around the world. The Lead Localization Operations Program Manager will drive complex technical localization programs, develop scalable solutions using AI and machine translation, and shape localization technology roadmaps. The role also manages external provider relationships and improves localization processes, automation, and quality at scale.
Responsibilities
- Own and drive complex, cross-functional localization programs from strategy through execution, acting as the single point of accountability for technical localization operations
- Serve as a trusted operating partner to Localization Operations and Localization leadership, translating strategic priorities into executable technical roadmaps and surfacing tradeoffs early
- Lead the design, innovation, and implementation of scalable solutions leveraging technology including AI and machine translation to improve on the quality, cost and efficiency of localization delivery
- Shape the technical direction of Localization at Airbnb through alignment with Localization Leadership on vision and business goals, leveraging SME expertise across the Localization organization and in strategic collaboration with internationalization engineering partners to influence long-term tech roadmaps
- Manage technical relationships and integration solutions with external Language Service and Technology providers, ensuring alignment with Airbnb’s evolving needs
- Drive continuous improvement in processes, automation, and quality frameworks for localization and translation at scale
Skills
- 9+ years of experience in Technical Program Management or Product Management, with a strong track record of delivering global, technically complex solutions and programs independently
- Deep domain knowledge in localization and internationalization, with specific experience implementing end-to-end localization solutions, or integrating AI-driven tools such as machine translation engines, LLMs, or AI driven content evaluation systems
- Strong technical fluency, including an understanding of language technology APIs and MT pipelines relevant to localization and content processing
- Demonstrated ability to drive innovation and influence the development of technical roadmaps in collaboration with business owners, internal users, engineering, product, and external partners
- Outstanding communication and cross-functional collaboration skills, with a focus on translating technical innovation into operational excellence and business value
- Proven ability to distill complex technical and AI/ML concepts into clear, actionable narratives for non-technical stakeholders, including senior operations and functional leadership
- Track record of partnering directly with senior leadership (e.g., Directors, Heads of Function) as a strategic advisor — not just executing against requirements, but shaping them
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field preferred
Benefits
- This position is US - Remote Eligible.
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Company Overview
Company H1B Sponsorship