[Remote] Learning & Content Administrator

Note: The job is a remote job and is open to candidates in USA. FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. They are seeking a Learning & Content Administrator responsible for developing and maintaining a centralized knowledge base, managing the Learning Management System (LMS), and creating learning assets to support employee and caregiver training.

Responsibilities

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability
• Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers
• Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date
• Collaborate with subject matter experts (SMEs) to document evolving processes and best practices
• Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations for internal staff and field workers
• Troubleshoot technical LMS issues, providing user support and liaising with vendors for resolutions
• Partner with the Salesforce team to maintain LMS integrations and reporting accuracy
• Set up/maintain automated learning pathways, reminders, and certifications based on compliance requirements and internal training needs
• Generate regular reports and analyze training data, course engagement, and learner feedback to improve user experience and optimize content
• Create training content, infographics, job aids, and microlearning modules as needed
• Assist in e-learning course design using tools like Articulate Rise, Vyond, and other industry-standard tools
• Collaborate with trainers and SMEs to develop engaging training materials, ensuring alignment with adult learning principles
• Support live and virtual training sessions by managing learning assets and post-session resources

Skills

• Bachelor's degree in a related field such as Instructional Design, Education, or Communications. Equivalent professional experience is also acceptable
• Minimum of 3 years in a knowledge management, LMS administration, instructional design, or technical writing role
• Strong experience in managing SharePoint, LMS platforms, and internal documentation tools
• Strong SharePoint administration and content management skills
• Experience with LMS administration (e.g., Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar platforms)
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and content authoring tools (e.g., Articulate, Vyond, Camtasia)
• Exceptional writing and editing skills – Ability to simplify complex processes into clear, digestible content
• Attention to detail & organization – Ability to manage multiple projects and ensure content is accurate and up to date
• Problem-solving & initiative – Self-starter who can identify gaps, propose solutions, and execute improvements
• Collaboration & adaptability – Ability to work cross-functionally with stakeholders in HR, Compliance, Ops, and IT
• Data-driven mindset – Uses metrics to evaluate content effectiveness and improve knowledge-sharing strategies
• Experience in healthcare or a similar industry is highly desirable
• Basic HTML or SharePoint customization skills are a plus

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career

Company Overview

• As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness It was founded in 2015, and is headquartered in New Hyde Park, New York, USA, with a workforce of 501-1000 employees. Its website is https://freedomcareny.com.

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