[Remote] Learning Development, Operations - Remote

Note The job is a remote job and is open to candidates in USA. PetVet Care Centers provides compassionate veterinary care through a network of locally led hospitals supported by national resources. The Learning Partner coordinates, delivers, and improves training focused on veterinary hospital systems and processes, partnering with Operations, Regional Leaders, and Instructional Design to maintain effective learning experiences.

Responsibilities

Coordinate the operational process and systems portion of the training experience, ensuring content, sequencing, and delivery are aligned across facilitators Serve as a primary facilitator for select components of Operations training (live, in-person and virtual) Partner with Regional Leaders, CST members and other facilitators who deliver portions of the program to ensure consistency and clarity Support and train mentors to reinforce systems and processes in the field Own and maintain a defined portion of the Operations curriculum, with authority to independently update materials as systems and processes change Act as the subject matter expert for hospital systems and processes within the L&D team Develop facilitator guides, participant materials, and job aids Convert appropriate content into online learning modules Ensure materials are practical, clear, and grounded in operational reality Develop assessments to evaluate understanding and application of systems and processes Maintain close alignment with Operations to stay current on hospital systems, workflows, tools, and expectations Proactively identify training impacts of operational changes and update content accordingly Ensure training reflects how systems are actually used in hospitals—not just how they are designed Embed The Care Experience behavioral skills into all operational training content Reinforce the connection between strong systems, effective leadership, and a consistent client and team experience Gather feedback from participants, mentors, and Regional Leaders to refine content and delivery Identify gaps in system understanding or execution and recommend training solutions Contribute to ongoing improvements in the operations training program Skills 4+ years of experience in + Learning & Development, operations training, or + Veterinary hospital management or multi-site healthcare operations Strong working knowledge of hospital systems and processes (e.g., scheduling, workflows, staffing, inventory, financial basics, compliance) Experience facilitating training for managers or leaders Demonstrated ability to translate operational systems into clear, practical training Strong collaboration and communication skills, particularly with Operations and field leaders Willingness to travel when needed Experience supporting manager onboarding or multi-week training programs Experience developing facilitator guides or train-the-trainer materials Familiarity with adult learning principles and blended learning approaches Benefits Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Company Overview PetVet Care Centers is an operator of specialty and general practice animal hospitals in the United States. It was founded in 2012, and is headquartered in Westport, Connecticut, USA, with a workforce of 5001-10000 employees. Its website is http//www.petvetcarecenters.com/.