[Remote] Lifecycle Operations Technical Manager
Note: The job is a remote job and is open to candidates in USA. Tailored Management is hiring a Lifecycle Operations Technical Manager to support lifecycle marketing operations for Square's owned channels. The role independently builds, deploys, tests, troubleshoots, and coordinates complex global campaigns across email, in-app, push, and SMS while partnering with cross-functional teams.
Responsibilities
- Build and deploy complex multi-message marketing campaigns to global audiences using Iterable and supporting platforms
- Execute audience syncing via segmentation tools and data warehouse queries
- Own QA processes — ensuring campaigns meet lifecycle deployment standards before publish
- Troubleshoot campaign issues independently (template rendering, audience targeting, event triggers, delivery failures)
- Execute time-sensitive communications (SEV emails, compliance notices) with urgency and accuracy
- Support international campaign execution across multiple locales, coordinating with localization teams
- Coordinate with cross-functional partners (Product, Creative, Localization, Legal, Analytics, Engineering) to manage timelines and deliverables
- Communicate proactively with stakeholders on campaign status, timelines, and •••ers
- Maintain channel health by enforcing guardrails — frequency caps, suppression rules, subscription compliance
- Participate in triaging and resolving issues as they arise
- Support capacity planning by managing intake volume and communicating timelines to stakeholders
Skills
- • 5-7 years of experience in email marketing, campaign management, marketing operations, or lifecycle operations
- • Experience with audience segmentation tools and data pipelines (CDPs, reverse ETL, or similar)
- • Working knowledge of data warehouses (Snowflake, Hightouch, or similar) for audience queries
- • Strong understanding of customer/merchant lifecycles — end-to-end, all stages
- • Ability to work independently with minimal oversight in a fast-paced environment
- • Excellent attention to detail and strong QA instincts
- • Experience working cross-functionally with creatives, engineers, analysts, PMs, and marketing managers
- • Comfort with HTML (basic edits), Handlebars/template logic, and conditional content
- • Strong project management skills — can juggle multiple campaigns simultaneously
- • Hands-on experience with ESPs/marketing automation platforms (Iterable strongly preferred; Braze, SFMC, or similar acceptable)
- • Comfortable writing basic SQL queries
- • Experience with Snowflake, Looker, or Hightouch
- • Experience with A/B testing and experimentation
- • Familiarity with template management systems
- • Experience in a matrixed organization at scale (100M+ profiles)
- • Experience handling urgent/time-sensitive communications in a high-stakes environment
Benefits
- 100 Remote (US)
Company Overview