[Remote] LMS Analyst
Note: The job is a remote job and is open to candidates in USA. Bright Horizons is an education and care company that supports employees through child care, elder care, and educational services. The LMS Analyst will administer and optimize the Cornerstone learning management system, troubleshoot technical issues, manage learning content and programs, analyze usage data, and support learning initiatives across the organization.
Responsibilities
- Administer and configure the LMS, including user roles, permissions, course assignments, and system settings
- Upload, test, and manage eLearning content, instructor-led training, and blended learning programs
- Monitor system performance, troubleshoot technical issues, and coordinate with HRIS, IT and vendors for updates and enhancements
- Analyze LMS usage data to identify trends, measure effectiveness, and recommend improvements
- Create and maintain learning paths, certifications, and curricula aligned with organizational goals
- Provide technical support and resolve One Support tickets from learners, facilitators, and internal stakeholders
- Develop and maintain user guides, FAQs, and training materials to promote LMS adoption
- Generate and distribute reports on learning progress, completion rates, and compliance metrics
- Collaborate cross-functionally with Education and Development, Contact Center, and corporate functions to support learning initiatives and system integrations
Skills
- 5 years managing and supporting LMS platforms
- Cornerstone professional experience
- High School Diploma
- At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position
- Bachelor's Degree in Technology, Information Technology, or a related field
- Experience with Workday
- Strong analytical and troubleshooting skills with experience in SCORM, xAPI, and LMS–SIS integrations
- Advanced proficiency in Microsoft 365 (especially Excel)
- Experience with Techsmith suite of products
- Excellent communication, project management, and customer service skills with the ability to support diverse stakeholders
- Ability to leverage AI tools
Benefits
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- Up to 9 paid holidays annually, depending on hire date and subject to applicable eligibility requirements and accrual schedules
- Up to 40 hours of sick time per year based on full-time schedule, depending on hire date and subject to applicable eligibility requirements and accrual schedules
- Up to 80 hours of vacation time per year based on full-time schedule, depending on hire date and subject to applicable eligibility requirements and accrual schedules
Company Overview