[Remote] Manager – Engineering, Managed Services
Note: The job is a remote job and is open to candidates in USA. CDW is a technology solutions provider serving business, government, education, and healthcare organizations. The Manager – Engineering, Managed Services leads a cloud-focused Managed Services Engineering team, overseeing service delivery, operational performance, resource management, continuous improvement, customer satisfaction, and team development across cloud and hybrid infrastructure offerings.
Responsibilities
- Lead a Managed Services Engineering team responsible for delivering assigned cloud, automation, observability, security, infrastructure, and managed operations services in alignment with service strategy, customer requirements, contracts, and statements of work
- Own end-to-end service delivery and operational performance for assigned government customer environments, ensuring compliance with contractual commitments, SLAs, SLOs, operational standards, and applicable government requirements
- Execute service level agreements using established operational frameworks, standard operating procedures, runbooks, service management practices, and governance processes
- Drive continuous service improvement across processes, tooling, automation, service health, operational resilience, customer experience, security, and team performance
- Allocate engineering resources to support, maintain, modernize, secure, and optimize assigned cloud and hybrid technology services
- Establish effective on-call and escalation practices to ensure appropriate coverage, timely response, and operational continuity for critical government services
- Identify opportunities to automate operational processes, reduce manual effort, improve service reliability, and increase scalability across the managed services portfolio
Skills
- Bachelor's degree required and 5 years of experience OR 9 years of work experience required
- Previous consulting, managed services, cloud operations, infrastructure operations, or engineering leadership experience, is a plus
- Experience with ITIL-based process management, service delivery frameworks, operational governance, and continuous improvement, is a plus
- Ability to lead teams, gain consensus, prioritize work, and drive measurable results, is a plus
- Strong written and verbal communication skills is a plus
- Experience working with enterprise technology vendors, cloud providers, managed service platforms, or service management tools, is a plus
- Ability to travel up to 25% as needed, is a plus
Benefits
- Remote work arrangement
- Annual bonus target of 20% subject to terms and conditions of plan
Company Overview
Company H1B Sponsorship