[Remote] Manager, Field Solution Engineer

Note: The job is a remote job and is open to candidates in USA. Brother USA is seeking a Manager, Field Solution Engineer who will act as a senior technical expert and trusted advisor supporting complex customer engagements. This role involves providing advanced technical guidance, leading solution architecture discussions, and mentoring Field Solution Engineers to enhance the team's engineering capabilities.

Responsibilities

• Serve as a subject matter expert for complex, high-impact customer engagements involving Brother hardware, software, services, and integrated solutions
• Lead technical discovery and solution architecture discussions for strategic or non-standard opportunities
• Provide expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks
• Support advanced troubleshooting and issue resolution where deep technical judgment is required
• Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment
• Act as a senior technical advisor to sales teams on complex or high-value opportunities
• Participate in executive-level customer discussions when deep technical credibility is required
• Support Major Accounts, strategic channel partners, and escalated opportunities requiring senior-level engineering insight
• Provide technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed
• Serve as a technical coach and role model for Field Solution Engineers, providing guidance on solution design, troubleshooting approaches, and customer engagement strategy
• Serve as a recognized technical authority within the organization for assigned solution areas or verticals, acting as an internal 'consultant' for engineers seeking technical advice—not management direction
• Share best practices, lessons learned, and field insights to elevate team capability and consistency
• Support technical training efforts by contributing advanced content, case studies, and real-world examples
• Leverage field experience to provide informed technical feedback to Product Marketing and Product Development teams
• Support evaluation and testing of new hardware, software, and partner solutions from a senior engineering perspective
• Act as a technical liaison with select 3rd-party software partners when deeper solution validation is required
• Identify recurring technical gaps, risks, or opportunities observed in the field and communicate them clearly to stakeholders
• Support tradeshows, customer events, and internal forums as a senior technical spokesperson when needed

Skills

• Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field
• Minimum 7 years a combination of experience in the following areas: Progressive engineering experience in customer-facing, solutions-based, or field engineering roles, Extensive experience supporting complex hardware, software, and networked solutions in enterprise or commercial environments, Experience solving non-standard technical challenges and advising on solution design, Experience working cross-functionally with Sales, Product Marketing, Product Management, and external partners
• Minimum 3 years experience mentoring or coaching engineers
• English
• Expert-level Knowledge of Printer & Scanner networking and the 'Computer Peripheral' area (Networked/Color/Mono Printer, FAX and MFC's)
• Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Customer Relationship Software (Salesforce or similar)
• Thermal Printing
• Knowledge of Linux Windows, Android, Apple (drivers/installers)
• Knowledge of Brother and competitive Printer/Fax/MFC product 'Solutions & Networking' for Fortune 1,000–2,000 End-users
• Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions
• Knowledge of writing technical documents such as articles, product procedures, and technical data sheets
• Mobile Connectivity and Printing
• Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential
• Strong communication skills with the ability to explain complex technical concepts clearly and credibly and ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams
• Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services
• Recognized for sound technical judgment, professionalism, and calm problem-solving under pressure
• Strong knowledge of application engineering concepts and best practices
• Ability to collaborate cross-functionally and at all levels of the organization
• Ability to analyze technical issues and support resolution efforts that align with customer needs and business objectives
• Spanish

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