[Remote] Manager, Member Development

Note: The job is a remote job and is open to candidates in USA. The Heart Rhythm Society is an international organization focused on improving patient care related to cardiac arrhythmias through research, education, and healthcare advocacy. The Manager, Member Development oversees and optimizes learning, clinical education, member development, and engagement programs, managing their lifecycle, budgets, stakeholders, compliance, evaluation, and continuous improvement.

Responsibilities

• Organize and manage a portfolio of established learning and development programs, including programs within the HRS Leadership Institute, to achieve high-impact, successful programs that are delivered within budget and on-time
• As requested, support and participate in multi-stakeholder team efforts in the development of new programs aligned with organizational goals, mission, and member needs
• Translate identified priorities into operational plans, roadmaps, and measurable outcomes
• Maintain excellent project management records and demonstrate the ability to coordinate multiple programs simultaneously
• Help the organization identify opportunities for new program development, innovation, and growth
• Lead end-to-end program lifecycle management (planning, execution, evaluation, continuous improvement)
• Follow established governance structures, develop performance metrics, and reporting frameworks across programs
• Ensure programs are delivered on time, within scope, and within budget while maintaining quality standards
• Implement best practices in program management, including risk mitigation, change management, and process standardization
• Help develop and lead various programs & initiatives as assigned, such as the HRS LEAP program, with associated derivatives and member engagement programs
• Ensure compliance with society regulations, accreditation standards, and grant requirements
• Collaborate with clinical leaders, committees, and subject matter experts to develop evidence-based programming
• Support in translating emerging healthcare trends in electrophysiology into actionable programs
• Serve as a valuable liaison between leadership, clinical committees, member leaders, partners, and internal/external stakeholders
• Build and maintain collaborative relationships with clinician leaders, partner societies, hired vendors, industry partners, and patient advocacy groups as required
• Facilitate consensus-building and cross-sector collaboration to drive program success
• Develop and manage assigned program budgets, forecasts, and resource allocation plans
• Monitor financial performance and ensure efficient use of organizational and grant-funded resources
• Support the Development/Fundraising team in revenue-generating initiatives as requested (e.g., sponsorships, grants, and, prospecting for new educational offerings)
• Establish metrics and dashboards to track program performance, outcomes, and ROI
• Evaluate program effectiveness, faculty impact, and drive improvements based on metrics/data and stakeholder feedback
• Prepare reports for executive leadership, boards, and funders

Skills

• Bachelor's degree in healthcare administration, public health, business, or related field
• 4-7 years' proven program management experience with demonstrated expansion of role and responsibilities during that time; experience managing multi-stakeholder programs or portfolios; working knowledge of healthcare systems, clinical environments, and/or medical associations; proven ability to collaborate with cross-functional teams and both internal and external stakeholders
• HRS hires candidates from most States (with the exception of CA and NY State)
• Experience in a medical society, healthcare association, foundation, or nonprofit environment preferred
• Familiarity with CME/CE, quality improvement collaboratives, or membership-based programs
• Program Management Certification (“PgMP”) or equivalent certification desired
• Preference given to candidates residing in close proximity to the DC area

Benefits

• Full-time remote work arrangement
• Full-time remote office setup

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