[Remote] Manager, Operations
Note: The job is a remote job and is open to candidates in USA. Go Fish Digital is a performance marketing agency that specializes in SEO and AI-driven marketing solutions. The Operations Manager will oversee the operational processes supporting client delivery, manage client transitions, and improve workflows to ensure efficient operations.
Responsibilities
- Coordinate the operational requirements for client onboarding, offboarding, cancellations, service changes, and other significant client transitions
- Ensure required information, documentation, approvals, owners, timelines, and system updates are complete and aligned
- Support reliable handoffs among sales, finance, client strategy, project management, and delivery teams
- Follow up directly on outstanding requirements and escalate material or repeated issues as appropriate
- Administer and maintain Salesforce, SCOPE, ClickUp, and other core operational platforms, ensuring client, opportunity, scope, and project information remains accurate and current
- Perform recurring audits and reconciliations to identify stale, incomplete, duplicated, or inconsistent information and coordinate corrections with responsible stakeholders
- Maintain clear system-usage standards, field definitions, documentation, and controls
- Support workflows and integrations that connect sales, client, delivery, and financial information
- Serve as a responsive first point of contact for operational questions and requests, prioritizing work based on business impact, urgency, risk, and established expectations
- Resolve routine issues independently and communicate requirements, status, decisions, and next steps clearly
- Identify recurring requests or breakdowns that should be addressed through stronger processes, training, documentation, or automation
- Reinforce accountability for established processes by flagging noncompliance, requesting correction, and escalating repeated or material issues through the appropriate channels
- Draft and maintain SOPs, playbooks, templates, checklists, and training resources that make operational expectations clear and easy to follow
- Map and improve workflows by identifying unclear ownership, unnecessary steps, missing controls, and recurring failure points
- Support process rollouts, training, adoption, and ongoing maintenance
- Participate in retrospectives and continuous-improvement initiatives, ensuring agreed-upon actions move through completion
- Prepare recurring operational reports, audits, and summaries related to onboarding, pipeline activity, client changes, system health, and process compliance
- Investigate discrepancies, identify root causes, and recommend corrective action
- Identify and design AI-enabled or automated workflows that reduce manual effort, improve quality, or strengthen consistency
- Test and document AI-supported workflows, including their limitations, controls, and human-review requirements
- Measure the impact of implemented improvements and share practical learnings with others
Skills
- Approximately four to seven years of experience in agency operations, business operations, client operations, project management, revenue operations, or a related field
- Experience administering CRM, project-management, workflow, or reporting platforms
- Demonstrated experience documenting, improving, or supporting cross-functional business processes
- Strong attention to detail and the ability to maintain accurate information across interconnected systems
- Ability to manage recurring responsibilities while also completing improvement projects
- Strong follow-through, with the ability to anticipate risks, manage dependencies, and complete work without repeated reminders
- Sound judgment about when to solve independently, seek input, or escalate
- Practical experience using generative AI, automation, or workflow tools to improve business processes
- Ability to test AI-supported workflows thoughtfully and recognize where human review is required
- Comfort learning new systems and translating technical capabilities into practical workflows
- Curiosity and commitment to continuously strengthening technical skills
- Strong written communication and process-documentation skills
- Ability to communicate requirements, decisions, and next steps clearly across teams
- Confidence following up, requesting corrections, and maintaining established standards
- A responsive, service-oriented mindset balanced with disciplined prioritization and accountability
- Experience in a marketing agency, professional-services organization, or multi-client environment strongly preferred
Benefits
- Flexible work environment
- Medical, dental, and vision insurance
- Unlimited paid time off
- 401(k) with company match
- Company-paid life and disability insurance
- Paid parental leave
- Employee wellness programs and additional perks
- Collaborative culture with autonomy and ownership
Company Overview