[Remote] Manager, Technology Services
Note: The job is a remote job and is open to candidates in USA. ModMed is a healthcare technology company that provides an AI-enabled, specialty-specific cloud platform for medical practices. The Manager, Technology Services will lead a technical delivery team and oversee complex interface projects, operational performance, client escalations, and vendor governance. The role also drives cross-functional collaboration and the adoption of AI and automation to improve delivery efficiency.
Responsibilities
- Manage, mentor, and motivate a high-performing technical delivery team. Foster a culture of accountability, continuous learning, and professional growth in alignment with the core pillars of "How We Roll"
- Lead complex interface initiatives, ensuring project milestones are met on time and to specification. Identify opportunities to improve interface processes and internal tooling to enhance technical efficiency
- Implement and manage operational dashboards to track KPIs. Proactively identify potential risks, address bottlenecks, and provide timely escalation and visibility to leadership regarding project statuses to avoid uncommunicated deadlocks
- Act as the primary point of contact for complex client escalations. Coordinate swift issue resolution by working effectively with cross-functional teams, including Cloud, Engineering, Project Management, Customer Success, Support, Product, and Training teams. Ensure accountability by proactively escalating stalled projects and maintaining rigorous audit standards for third-party delivery timelines and quality
- Build strong relationships across the organization to align departmental goals with broader business objectives
- Actively audit and hold third-party partners accountable to clear delivery timelines and quality standards
- Champion the strategic adoption of AI and automation tools across the team. Identify high-impact, repetitive workflows suitable for automation and lead the implementation of AI-driven solutions to streamline delivery, reduce manual toil, and optimize team productivity
Skills
- Bachelor's degree in Computer Science, Health Informatics, Information Systems, or equivalent practical leadership experience required
- 3+ years of direct supervisory experience leading and mentoring technical delivery teams of 5 or more individual contributors (engineers, analysts, or integration specialists)
- 5+ years of overall experience leading complex integration, interface, or technical service initiatives from inception to rollout
- Proficiency in HL7 (V2/V3), FHIR, CDA, or industry-specific data interchange protocols
- Foundational understanding of cloud platforms (AWS, Azure, GCP) and deployment pipelines to oversee cross-functional cloud issues
- PMP, HL7, FHIR, Change Management, Healthcare Leadership
Benefits
- Eligible Modernizers can enroll in comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
- ModMed provides a 401(k) matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation; after one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs.
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), hybrid office-based roles and remote availability for some roles.
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company Overview
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