[Remote] Microsoft Data & Analytics Platform Support Engineer
Note: The job is a remote job and is open to candidates in USA. CitiusTech is a healthcare technology company that powers digital innovation and business transformation for healthcare and life sciences organizations. The Microsoft Data & Analytics Platform Support Engineer will lead platform enablement and user support for the Microsoft Data & Analytics ecosystem, including L2 support, incident resolution, service requests, problem management, and operational governance.
Responsibilities
- Lead L1/L1.5/L2 support operations
- Manage incidents, service requests, problem tickets, and change requests
- Provide support for Power BI, Microsoft Fabric, Power Platform, Copilot Studio, and Azure services
- Coordinate user onboarding, access provisioning, and license management
- Develop and maintain Knowledge Base articles, SOPs, runbooks, and training materials
- Drive root cause analysis and problem management activities
- Support SLA compliance, operational reporting, and service reviews
- Collaborate with platform administration and engineering teams for complex technical issues
- Mentor junior support engineers
Skills
- * 10+ years in Production Support / AMS / Managed Services
- * 5+ years supporting Microsoft Data & Analytics platforms
- * Strong ITIL/ITSM experience
- * Power BI Administration
- * Microsoft Fabric
- * Power Platform (Power Apps, Power Automate, Dataverse)
- * Copilot Studio
- * Azure Fundamentals
- * ServiceNow
- * Azure AD / Entra ID
- * Data Gateway Administration
- * SQL
- * Healthcare experience preferred
- * ITIL Foundation / Managing Professional
- * Microsoft Fabric Analytics Engineer
- * Microsoft Power Platform Administrator
- * Azure Administrator Associate
Benefits
- Remote work arrangement
- Continuous learning and work-life balance
Company Overview
Company H1B Sponsorship