[Remote] Mid-Level Full Stack Software Engineer

Note: The job is a remote job and is open to candidates in USA. Crisis Text Line is a nonprofit organization that provides technology supporting crisis care and crisis support at scale. The company is seeking a Mid-Level Full-Stack Software Engineer to design, build, test, deploy, and operate backend-leaning platform features, including APIs, data models, caching, background processing, and internal or user-facing tools. The role also focuses on scalability, security, production reliability, technical debt, and cross-functional collaboration.

Responsibilities

• Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production
• Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions
• Champion security: Contribute to authentication, authorization, and platform security practices
• Build for scale: Improve service architecture, APIs, and system reliability as we grow globally
• Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions
• Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows
• Support production: Participate in on-call rotation to ensure platform reliability

Skills

• Approximately three to five years of professional software engineering experience, including meaningful backend or full-stack responsibilities
• Professional experience programming in at least one high-level language
• Experience developing and maintaining production APIs
• Experience working with SQL and relational databases such as MySQL or PostgreSQL
• Experience testing, debugging, and supporting production software
• Familiarity with cloud-based environments such as AWS
• Experience working with automated CI/CD pipelines and deployment workflows
• The ability to independently complete well-defined engineering work while asking questions and seeking Full alignment when needed
• The ability to explain technical analysis, decisions, risks, and tradeoffs clearly
• A collaborative approach to working with engineering and cross-functional partners
• A commitment to building secure, reliable, and accessible technology for people with diverse needs and experiences
• Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc
• At the time of hire and throughout employment, the employee's primary residence and regular home work location must be in one of the following approved hiring states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington state
• PHP or the Symfony framework
• Golang or an interest in developing Golang proficiency
• Node.js, React, or Redux
• REST and GraphQL APIs
• Redis or another caching technology
• Queues, schedulers, background processing, or event-driven systems
• AWS services and cloud-based application architecture
• Terraform or another infrastructure-as-code tool
• Datadog, Grafana, or comparable telemetry and observability tools
• Improving CI/CD pipelines, deployment automation, or release processes
• Designing for availability, performance, security, and observability
• Contributing to service-oriented or API-first architectures
• Participating in technical design reviews or architectural discussions
• Working in a mission-driven, regulated, safety-sensitive, or high-trust environment

Benefits

• This is a remote position within the United States.
• Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
• Employer-funded HSA contributions
• Generous PTO, sick time, and 19 paid holidays with a winter break
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service
• Monthly wellness and mental health stipends
• Home office and professional development stipends
• 403(b) retirement plan with employer contribution
• Sabbatical after 3 years of service

Company Overview

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