[Remote] Mobile App Operations Associate

Note: The job is a remote job and is open to candidates in USA. Sharetec develops core banking and lending software solutions for credit unions and their members. The Mobile App Operations Associate will manage Apple and Google developer accounts, coordinate mobile app testing and releases, monitor app store reviews, maintain quarterly update schedules, and create documentation for recurring issues.

Responsibilities

• Monitor credit union developer accounts on Apple App Store Connect and Google Play Console to catch issues before they become problems
• Provide proactive, ongoing account management so outstanding items are identified and addressed early
• Give credit unions clear, detailed, step-by-step guidance for resolving outstanding Apple and Google account items (e.g., agreements, tax and banking information, certificates, and compliance requests)
• Track open items through to resolution and follow up with credit union contacts as needed
• Maintain accurate, up-to-date records of account status across all credit union clients
• Run testing on app builds prior to submission to confirm they are ready for release
• Submit builds to the Apple App Store and Google Play Store for review
• Monitor review status and respond to reviewer feedback or rejections
• Release approved app versions to credit union members once builds pass review
• Maintain an update schedule that ensures every credit union app is updated at least once per quarter
• Communicate update timelines and status updates clearly to internal teams and credit union clients
• Document processes, troubleshooting steps, and account requirements for common Apple/Google issues
• Build and maintain reference guides to help credit unions and teammates resolve recurring issues faster
• Escalate complex account or technical issues to the appropriate team when needed

Skills

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• No prior professional experience required — this is an entry-level position
• Strong attention to detail and organizational skills; comfortable managing multiple accounts and deadlines at once
• Clear written and verbal communication skills, including the ability to explain technical steps to non-technical audiences
• Comfortable learning new software platforms and tools
• Customer-service mindset with a proactive, follow-through approach to problem-solving
• Candidates may work remotely from anywhere in the United States, with the exception of California
• Associate's or bachelor's degree preferred
• Familiarity with Apple App Store Connect or Google Play Console
• Exposure to mobile app testing/QA processes
• Experience using project or task-tracking tools
• Interest in financial technology or credit union services

Benefits

• Bonus opportunity
• Medical coverage
• Dental coverage
• Vision coverage
• Life coverage
• Disability coverage
• Generous Paid Time Off (PTO)
• Paid holidays, including your birthday off
• $1,000 employee referral program
• 401(k) with company matching
• Hybrid or fully remote work options
• Virtual events
• Collaborative team experiences
• Regular all-hands meetings
• Opportunities to grow

Company Overview