[Remote] Network Engineer

Note: The job is a remote job and is open to candidates in USA. Zayo Group provides mission-critical bandwidth and managed network infrastructure services. The Network Engineer will design, implement, manage, and troubleshoot customer network infrastructure, with a primary focus on Prisma SD-WAN solutions, while serving as an escalation point for the Zayo NOC and supporting customers, vendors, and internal teams.

Responsibilities

• Designing and implementing Prisma SD-WAN network solutions and/or improving the efficiency of current networks
• Installing, configuring, and supporting of Prisma SD-WAN network equipment
• Maintain best practice documentation and other reference materials as needed to document procedures, and methods for the engineering team
• Report network status to key stakeholders and leadership teams
• Provide assistance as needed to team members and operations teams for implementations, troubleshooting and repair of network installation and deployments
• Providing courteous and professional communication with internal departments, customers, and vendors
• Ensuring ZAYO Networks’ standards are followed from beginning-to-end for each client and internal department interaction
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
• Work escalations from the ZAYO NOC Support teams to troubleshoot issues and outages
• Work in the On Call engineering rotation
• Work after-hours installations and maintenance
• Customer facing position, responsible for working with other network engineering teams
• Minimal travel – Company Wide meetings and customer visits (travel
• Other related tasks as assigned

Skills

• Network Engineering configuration and troubleshooting experience with exposure to the following areas:
• Minimum of one (1) year experience designing and installing Prisma SD-WAN
• Knowledge of Network Diagnostics, protocols, and disciplines, BGP, OSPF, QoS, SNMP, VLANS, STP and VRF-LITE
• Strong IPv4 subnetting knowledge and knowledge of IPv6 addressing
• Knowledge of edge network security, encryption technologies & best practices
• Ability to explain network related issues to both technical and non-technical internal and external teams
• Ability to troubleshoot networks at an expert level
• Current CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) certification
• Bachelor's degree in Information Technology or a related field, or an equivalent combination of professional or military experience
• Four (4) or more years of experience providing Tier 3 Support within an Internet Service Provider (ISP) or Managed Service Provider (MSP) environment; or
• Two (2) or more years of experience as a Network Engineer (or in a more senior networking role) supporting enterprise customers of varying sizes
• Desired Prisma SD-WAN certification
• Desired (not required) SD-WAN experience VMware, Versa and/or Fortinet

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave
• Non-sales roles may be eligible to participate in a discretionary annual incentive plan.

Company Overview

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