[Remote] Network Operations Engineer

Note: The job is a remote job and is open to candidates in USA. JSI is a full-service consulting firm specializing in broadband solutions for communications service providers. The Network Operations Engineer will operate, maintain, and grow fiber access networks, serving as a primary technical contact for partners and supporting network reliability, projects, maintenance, escalations, and long-term network improvements.

Responsibilities

• Design, install, and commission FTTx network infrastructure, and configure and maintain carrier-grade equipment—including routers, switches, and access equipment—from Juniper, Cisco, Arista, Nokia, ADTRAN, Calix, and other manufacturers
• Serve as the primary technical point of contact for assigned partner Statements of Work and as the first tier of response for operational requests, installs, moves/adds/changes, incidents, and partner inquiries, while driving day-to-day technical operations
• Maintain ongoing awareness of assigned partners’ network health, capacity, and performance through recurring monitoring and network reviews. Use these observations to identify issues, communicate status, and recommend operational improvements
• Coordinate assigned project work across team members, including sequencing dependent tasks, tracking progress, and communicating status
• Execute defined Methods of Procedure for equipment upgrades, firmware updates, patching, and other recurring maintenance activities
• Support new partners onboarding by conducting technical audits, collecting network data, and developing remediation recommendations for identified gaps
• Serve as a Tier 3 escalation resource for complex technical issues across supported partner environments
• Participate in after-hours support for critical issues affecting assigned partners for which you serve as the primary technical contact
• Lead partner cadence calls, deliver monthly reporting, and coordinate with partners and their vendors to resolve technical and operational issues
• Assist with server migration projects, hardware lifecycle planning, and bill of materials development
• Maintain an organized personal workflow by planning, tracking, and documenting work in team systems to keep progress visible and enable effective collaboration

Skills

• Bachelor's degree in engineering, networking, information technology, or a related field; equivalent combinations of technical education, certifications, and relevant professional experience will be considered
• 3+ years of relevant network engineering or network operations experience
• Experience serving as a primary technical point of contact and managing ongoing technical relationships with external partners or accounts
• Demonstrated ability to independently organize and prioritize concurrent technical work
• Solid understanding of networking fundamentals and the OSI model
• Hands-on experience with Ethernet, GPON, XGS-PON, VLAN, LAG, and VRF
• Experience with one or more carrier networking operating systems such as Junos OS, IOS
• Working knowledge of network monitoring and analytics platforms such as LogicMonitor, PRTG, or equivalent
• Strong analytical and decision-making skills, including the ability to troubleshoot complex issues and identify cause-and-effect relationships, and draw sound conclusions
• Relevant data networking certifications preferred JNCIS, CCNP; and Linux certifications preferred Linux+, LFCS, RHCSA
• Vendor-specific certifications such as CALIX Access Solutions, Nokia
• Strong planning, prioritization, and coordination skills, including managing dependent tasks and coordinating work across a team
• Clear, concise written and verbal communication skills for technical and non-technical audiences
• Customer-focused approach to problem-solving and partner engagement
• Team-oriented with a track record of building rapport, credibility, and trust with colleagues and partners
• Reliable high-speed internet connection and a quiet, distraction-free home workspace
• Relevant data networking certifications preferred JNCIS, CCNP
• Linux certifications preferred Linux+, LFCS, RHCSA

Benefits

• Performance-based bonuses
• Medical, dental, and vision benefits
• 401(k)
• Generous PTO
• Wellness opportunities
• Ongoing professional development opportunities
• Educational opportunities
• Fully remote or hybrid work arrangement

Company Overview

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