[Remote] Operations Agent

Note: The job is a remote job and is open to candidates in USA. Windstar Cruises, part of Xanterra Travel Collection, is seeking an Operations Agent to coordinate booking and voyage-related activities. The role handles operational processing, irregular operations, manifesting, reservation accounting, guest support, and booking coordination, while also coaching team members and supporting onboarding. This is a remote position with a varied schedule based on business needs.

Responsibilities

• Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages
• Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations
• Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead
• Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances
• Guest Support: Assist with overflow service calls during peak times in the Call Center as required
• Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs
• Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members
• Other Duties as assigned by management

Skills

• Full-time position available to work remotely as long as you live in one of these states:
• AR, AZ, FL, LA, MN, TX, and WI
• Excellent written and verbal communication skills
• Ability to work collaboratively across departments and adapt to changing priorities
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Self-starter with excellent task management skills
• Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s)
• This position works remotely. The work environment is home-office based, requiring reliable internet connectivity and the ability to participate in video meetings and collaborative digital workflows
• This role requires the ability to work a varied schedule based on business needs, including early and late shifts and occasional weekends
• Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, CRM, automated workflows, data analysis tools) is a plus
• Cruise or tour operations / reservations experience preferred

Benefits

• Remote work for full-time employees who live in AR, AZ, FL, LA, MN, TX, or WI.
• Medical, Dental & Vision
• HSA & FSA
• Life & Disability
• Accident, Hospital & Critical Illness
• Pet Insurance
• Vacation, Sick Time and paid Holidays
• 401(k) with Company Match
• Employee Assistance Plan
• Education Assistance
• Employee Discounts & Travel Deals

Company Overview