[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Nen Creative partners with technology startups to launch bold ideas by creating brands and stories that fuel their growth. The Operations Associate will help run and improve systems across recruiting, people operations, finance administration, and internal operations while building processes and automating workflows as the company scales.

Responsibilities

• Administer internal tools and systems including Google Workspace, Slack, Figma, GitHub, Monday, and other platforms
• Own client invoicing operations, including preparing invoices, tracking receivables, following up on outstanding payments, and escalating issues when needed
• Coordinate vendor onboarding, payment requests, insurance documentation, contracts, DocuSign workflows, and other business operations
• Build and maintain SOPs, trackers, dashboards, and internal documentation
• Support recruiting operations, including maintaining hiring plans, coordinating with recruiters, scheduling interviews, and tracking candidates
• Help execute company-wide initiatives and process improvements
• Identify opportunities to automate repetitive work and make our internal systems more efficient
• Jump into new operational problems as they come up and help figure out how to solve them

Skills

• Must be based in the United States
• • 0 to 2 years of work experience; startup, high-growth, or builder experience is a strong plus
• • You thrive in a high-performance environment with an exceptionally high bar for quality and execution
• • You take ownership of outcomes from start to finish and consistently follow through
• • You are exceptionally organized, disciplined, and detail-oriented
• • You communicate clearly and professionally, both written and verbally
• • You are proactive and comfortable figuring things out without having every step defined
• • You move quickly, prioritize well, and bring a strong sense of urgency to getting things done
• • Experience at a startup, creative agency, studio, or other fast-growing company
• • Familiarity with tools like Google Workspace, Slack, Monday, Asana, an ATS, or accounting/invoicing platforms
• • Experience building automations or using AI tools to improve workflows

Benefits

• Work directly with company leadership and get exposure to how a fast-growing creative business operates
• Help build the systems and processes the company will use as it scales
• Work alongside a team creating brands, products, and stories for some of the most ambitious companies in tech
• Grow into broader ownership across business operations as the company expands
• Remote-friendly, flexible, and entrepreneurial environment
• Healthcare coverage
• PTO
• Company holidays

Company Overview