[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Exclusive Networks is a global cybersecurity go-to-market specialist providing partners and end-customers with security products and services worldwide. The Operations Associate supports order processing, returns, quality reviews, operational issue resolution, process improvements, cross-functional procedure development, and employee training. The role also helps ensure accurate order fulfillment and a strong customer experience.

Responsibilities

• An Operations Associate's roles include assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties
• Proactively address, resolve, and/or escalate any operational issues affecting customer experience
• Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices
• Follow proper protocols to ensure correct order entry and fulfillment
• When processing POs, quotes, and RMAs, ensure completeness and accuracy
• Enter data into a variety of organization software systems
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service
• Assist in training other order entry employees in the development of skills and knowledge
• Support with the continuous development of processes and workflows

Skills

• 3+ years of operations experience
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
• Intermediate to Advanced MS Office Application – MS Outlook and Excel
• Excellent English verbal and written communicate skills
• General understanding of the quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn
• Ability to work well under pressure, customer focused and a team player
• Must be able to work PST hours (USA)
• Prior order management experience a plus

Benefits

• Paid Leaves (Annual, Sick, Birthday, Well-being)
• HMO (Upon Day 1 with free dependent)
• Variable Pay
• Employee Assistance Program

Company Overview

Company H1B Sponsorship