[Remote] Operations Associate IV
Note: The job is a remote job and is open to candidates in USA. INSPYR Solutions is a national provider of flexible technology and talent solutions that aligns industry and technical expertise with client objectives. The Senior People Operations professional will oversee complex HR service cases, service governance, process improvement, automation, and cross-functional operational change. The role also develops SOPs and playbooks and supports testing for HR system enhancements.
Responsibilities
- Owns complex People/HR service cases, using judgment and structured troubleshooting to resolve sensitive or escalated issues
- Leads service governance, operational monitoring, performance reviews, escalations, and supplier oversight across large functional areas
- Drives process improvement and automation, including AI use cases, workflow optimization, knowledge management, and case deflection
- Partners with cross-functional and global teams to improve service delivery, manage change, and solve operational problems in ambiguous environments
- Creates SOPs, playbooks, governance routines, and supports UAT for system enhancements and bug fixes
Skills
- 6+ years of experience overseeing People/HR service delivery functions such as onboarding, offboarding, payroll, benefits, learning, transfers, etc
- Case management + HRIS administration — specifically identified by the hiring team as a top hard skill
- Process design, documentation and SOP development
- Advanced Excel / Google Sheets — pivot tables, VLOOKUP, formulas
- Root cause analysis with measurable improvements in quality, speed, cost, or employee experience
- Experience driving transformational change across processes, technology, and stakeholders
- Strong stakeholder communication and ability to influence within a matrixed environment
- Ability to work independently and effectively in ambiguity and rapidly changing priorities
- Vendor/supplier performance management and governance
- Experience using AI and automation in operations
- Knowledge of technology/software industry business models and processes
- Bachelor's degree in Business, Operations, HR, Consulting, or equivalent experience
- Strong attention to detail and problem-solving skills
Benefits
- Remote (CA or NY preferred)
- Comprehensive medical benefits
- 401(k) Retirement plan
Company Overview