[Remote] Operations Associate (Test Kit)
Note: The job is a remote job and is open to candidates in USA. Junction is building infrastructure for diagnostic healthcare by making patient data accessible, actionable, and automated across laboratories and devices. The Test Kit Operations Associate will own the operational execution of customer launches, coordinate customers and partners, monitor program performance, and resolve issues across fulfillment and laboratory workflows. The role will also maintain reporting, document processes, and drive improvements to support reliable at-home testing programs at scale.
Responsibilities
- Own the operational execution of new customer test kit launches, ensuring milestones are tracked, dependencies are managed, and programs are ready for successful go-live
- Coordinate directly with customers to manage launch activities, follow up on open items, and ensure operational requirements are completed on time
- Partner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows and keep launches moving
- Own post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues early
- Monitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience
- Investigate operational issues, identify root causes, and work with laboratory and 3PL partners to drive resolution
- Maintain operational dashboards, trackers, and reporting to provide visibility into program health and performance
- Identify recurring issues and help implement process improvements
- Build strong working relationships with customers, laboratory partners, and fulfillment providers
- Document workflows, processes, and best practices
Skills
- Operations experience: 3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similar
- Ownership mindset: drives things to the finish line without needing constant direction
- Launch and project execution: coordinating launches, implementations, or operational programs
- Problem solving: digs into root causes and coordinates the right people to resolve
- Cross-functional communication: comfortable with customers, labs, fulfillment, and internal teams
- Data-driven mindset: comfortable with spreadsheets, dashboards, and metrics
- Process improvement: has improved workflows, documentation, or systems before
- Healthcare interest: healthcare/diagnostics/lab ops/at-home testing experience a plus
- Experience with labs, diagnostics, or healthcare operations
- Experience supporting at-home testing or medical device programs
- Experience with 3PL providers
- Experience managing customer implementations or launches
- Familiarity with Looker, Tableau, or similar
Benefits
- Equity (extended exercise post 2 years of employment)
- Company and team offsites
- Monthly learning budget of $150 for personal development and productivity
- $100 monthly wellness budget
- Flexible, remote-first working - including $1K for home office equipment
- Coworking budget
- 36 days paid time off (including bank holidays)
- Premium healthcare coverage
- 4% monthly contribution to pension/401k
- Yearly blood test on us
- Enhanced parental, foster, and adoption leave
Company Overview