[Remote] Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Vatica Health is seeking an Operations Coordinator to support its clinical operations and provider network. The role manages provider orders, practice onboarding, implementation meetings, support requests, documentation, and cross-functional coordination to ensure efficient service delivery.

Responsibilities

• Complete necessary tasks to process orders from provider sales for new & returning clients, including internal follow-up to ensure data appears in downstream reporting
• Complete necessary tasks in preparation for new practice Onboarding (individual provider orders), including but not limited to securing amendments, Well365access, practice rosters, EMR access, schedule report, direct deposit/Incentive payment enrollment and other documentation pertinent to onboarding
• Efficiently & effectively prepare to run and provide up to date status on all open onboarding accounts to Clinical Operations leadership in the assigned market. This includes cohesive, accurate note taking and professional presentation of updates, roadblocks, etc
• Collaborate with cross-functional stakeholders, including Payer & Provider Sales, Clinical Operations, Provider Engagement, Member Engagement, Finance & Analytics teams to complete the onboarding process in an efficient and timely manner
• When assigned, monitor and respond to all JIRA requests and resolve provider onboarding queries within 24 hours
• Resolve 95% of assigned support requests within 72 hours of receipt
• Prepare for, lead and present external implementation meetings, sending follow-up and tracking action items
• Provide support of ongoing implementation by leading external touchpoint calls for small to medium size practices
• Professional, accurate, timely, and thorough written documentation of all communications with providers and practices, in Salesforce
• Serve as internal subject matter expert to facilitate timely resolution of all site setup issues
• Supports Clinical Operations in the execution of various key organizational objectives and projects. Productivity for these projects will be determined on a case-by-case basis

Skills

• Strong verbal and written communication & presentation skills (internal and external meetings)
• Demonstrated ability to influence without authority
• Time management and prioritization
• Persistence, strong ability to organize, prioritize, and work independently within the construct of a team
• Ability to obtain and organize relevant data
• Excellent technical knowledge of computers and applicable software (Outlook, Word, Excel & Power Point)
• Ability to manage multiple competing priorities, multi-tasking with a high level of attention to detail
• High level of accountability; meets deadlines
• BA/BS and/or equivalent work experience
• Proficient Salesforce and/or prior experience
• Sales Support experience preferred
• Healthcare experience preferred

Benefits

• Bonus Potential (based on role and is discretionary)
• 401k plans
• Room for growth and advancement
• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability
• Excellent PTO policy
• Great work-life balance environment
• Strong supportive teams

Company Overview