[Remote] Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. TAO Clean is an oral care and personal care products company focused on innovative, thoughtfully designed cleanliness solutions. The Operations Coordinator manages day-to-day end-to-end supply chain operations, including inventory delivery, item data integrity, inbound international freight, Amazon Vendor POs, FBA shipments, warehouse transfers, reporting, reconciliation, and process documentation.

Responsibilities

• Owns the day-to-day operations of the end-to-end supply chain
• Manages on-time delivery of inventory to 3PL warehouses and end customers, monitoring order status and proactively resolving delays
• Partners daily with the Director of Supply Chain to keep operational execution aligned with the broader supply and demand plan
• Escalates operational risks or disruptions that could impact on-time delivery
• Owns item management end to end — sets up new items and maintains existing items within the ERP, GS1, WMS, and other operational systems
• Ensures item data (SKUs, GS1/UPC barcodes, dimensions, and related attributes) is accurate and consistent across all systems
• Maintains data integrity as new products launch or existing items change, coordinating with Product and Supply Chain teams as needed
• Manages inbound shipments from manufacturing partners in China and Vietnam to the US
• Books freight for inbound shipments and coordinates with carriers and freight forwarders
• Ensures delivery appointments are scheduled and confirmed with receiving warehouses and 3PLs
• Tracks inbound shipment status end to end and proactively communicates delays or exceptions
• Manages Amazon Vendor Central purchase orders — reviews, confirms, and fulfills POs against inventory availability and required timelines
• Manages FBA shipments end to end, including shipment plan creation, prep/labeling coordination, and tracking through to receipt at Amazon fulfillment centers
• Monitors PO and FBA shipment status, resolving discrepancies, shortages, or delays with Amazon and internal teams
• Manages all cross-warehouse transfer shipments, ensuring inventory moves accurately and on schedule between 3PL and warehouse locations
• Coordinates transfer scheduling, documentation, and system updates with warehouses and carriers
• Pulls all inventory reports on a monthly basis in preparation for inventory reconciliation
• Partners with the Director of Supply Chain to support the month-end reconciliation process
• Identifies and flags inventory discrepancies for timely follow-up and resolution
• Owns the creation and maintenance of SOPs covering all responsibilities and processes within the Operations Coordinator role
• Keeps documentation current as processes evolve, reducing key-person dependency and supporting business continuity
• Collaborates with 3PLs, freight forwarders, and internal teams (Product, Finance, Customer Service) to keep day-to-day supply chain operations running smoothly

Skills

• • Bachelor's degree in Operations, Business, Supply Chain, or equivalent work experience
• • 3+ years of experience in supply chain, logistics, or operations
• • Hands-on experience with ERP, WMS, and/or GS1 systems (e.g., NetSuite)
• • Experience managing Amazon Vendor Central POs and FBA shipments
• • Experience coordinating international freight and imports, ideally from China and/or Vietnam
• • Experience working directly with 3PL warehouse partners — coordinating inbound/outbound shipments, resolving fulfillment issues, and managing day-to-day communication

Benefits

• Healthcare
• Dental
• Vision
• 401k

Company Overview