[Remote] Operations & Customer Support Associate
Note: The job is a remote job and is open to candidates in USA. Joy Ride is a Florida-based luxury golf cart rental and mobility services business. The Operations & Customer Support Associate will manage reservations, coordinate cart and driver movements across locations, respond to customer inquiries, maintain accurate records, and support operational improvements and other business functions.
Responsibilities
- Answer incoming calls and emails across all locations
- Book new reservations through our Shopify-based booking system
- Assign and coordinate cart movements between locations and drivers using our internal movement tracking system
- Respond to customer questions about pricing, policies, availability, and logistics
- Keep booking and movement records accurate and up to date
- Collaborate with the existing ops leadership on scheduling, coverage, and process improvements
- Pick up work in other parts of the business, sales, marketing, ops, as you get comfortable and seek more responsibility
Skills
- Strong written and verbal communication skills
- Comfort managing multiple systems and channels (phone, email, booking software) at once
- No experience required
- Ability to stay calm and organized in high pressure situations
- Reliable internet and a quiet remote workspace
- Availability during Eastern Time business hours
- Familiarity with Shopify or similar booking/e-commerce platforms is a plus
Benefits
- End-of-year bonus of up to 25%, based on performance
- Fully Remote
- Growth opportunities tied to the growth of the company
- Direct access to the founders
Company Overview