[Remote] Operations Data Analyst

Note: The job is a remote job and is open to candidates in USA. Lantern is the specialty care platform connecting people with the best care when they need it most. As the Operations Data Analyst, you will support the outbound Care Advocate team by compiling and analyzing operational data to inform leadership decisions and enhance program performance.

Responsibilities

• Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence
• Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity
• Deliver daily, weekly, and monthly performance reports to the leadership team
• Ensure data accuracy and consistency across all reports and tracking tools
• Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity
• Support the leadership team with data requests, ad hoc analyses, and performance deep dives
• Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders
• Flag data anomalies or performance concerns to leadership in a timely manner
• Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program
• Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations
• Identify opportunities to streamline data collection and reporting processes and recommend improvements
• Document data definitions, reporting processes, and data sources to ensure consistency and continuity
• Work closely with the leadership team to align reporting with program goals and performance standards
• Respond to data requests from cross-functional partners in a timely and accurate manner
• Support special projects and initiatives requiring data analysis or reporting as assigned
• Other duties and responsibilities as assigned

Skills

• 2–3 years of experience in a data, reporting, or operations support role required
• Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
• Strong attention to detail with a commitment to data accuracy and consistency
• Ability to manage multiple reporting tasks and deadlines in a fast-paced environment
• Clear written and verbal communication skills with the ability to present data findings to non-technical audiences
• Eagerness to learn, grow, and take on increasing responsibility over time
• Ability to work independently and collaboratively within a small, cross functional team
• Bachelor's degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
• Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
• Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
• Contact center or healthcare experience a plus
• Knowledge of healthcare, insurance, or contact center operations a plus

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Company Overview

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