[Remote] Operations Lead
Note: The job is a remote job and is open to candidates in USA. ArcHouse is a healthcare SaaS company modernizing operations for hospice, palliative, and care-at-home providers. The Operations Lead will serve as the operational backbone of the company, improving systems across go-to-market, product, finance, vendor management, and internal workflows while partnering closely with the founders.
Responsibilities
- Own and improve operational systems across GTM, product, finance, vendor management, and internal workflows
- Proactively identify inefficiencies and gaps across the business, and close them without waiting to be asked
- Build and maintain automations that reduce manual work and connect tools across the stack
- Manage vendor relationships, contracts, and renewals
- Partner closely with both founders on operational priorities as the company scales
- Maintain and evolve our core tooling (Notion, Linear, Pylon and others) to match how the team works
- Create process documentation and operational structure that helps the whole team move faster
Skills
- Fluent in modern ops tooling: Notion, Linear, Claude, and similar; you adopt new tools quickly and push them to their limits
- Strong instinct for automation: you look for places to connect systems and eliminate repetitive work
- Proactive problem-finder who doesn't need hand-holding to scope and execute
- Comfortable operating in ambiguity and making judgment calls with incomplete information
- Clear written communicator who can document processes and keep stakeholders aligned
- Genuine interest in the healthcare space and the mission of improving care for vulnerable patients
- 4–6 years of operations experience in a startup or high-growth environment (SaaS or healthcare experience is a plus)
Benefits
- Competitive salary and equity
- Health, dental, and vision insurance
- WFH setup stipend
- Unlimited PTO
- Team off-sites
- Opportunity to shape operations at the ground level of a fast-growing healthcare SaaS company
- Remote-first work arrangement
- Optional co-working offices in New York & San Francisco
Company Overview