[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. iCatalyst, Inc. is a technology company specializing in Artificial Intelligence, Natural Language Processing, Machine Learning, Robotic Process Automation, and digital transformation solutions for federal and commercial clients. The Operations Manager will lead program specifications and operational strategies, oversee multiple projects, ensure schedule, performance, quality, security, and compliance objectives are met, and support client goals. The role also involves executive briefings, stakeholder coordination, and supervision and mentoring of junior consultants.

Responsibilities

• Lead the development of program specifications and operational strategies
• Ensure projects meet schedule, performance, and quality objectives
• Implement operational mission requirements
• Perform requirements analysis, information analysis, and cost-benefit analyses
• Support clients in achieving program goals and objectives
• Coordinate multiple projects to ensure alignment with overall program objectives
• Resolve issues promptly and maintain high levels of customer satisfaction
• Provide status updates and briefings to CG ASC senior leadership
• Supervise, mentor, and manage junior consultants
• Provide support and expertise in assigned domain
• Collaborating with cross-functional teams to deliver solutions
• Ensure adherence to security, compliance, and quality standards
• Support continuous improvement and innovation initiatives
• Special projects as needed

Skills

• Strong leadership and team management skills with the ability to motivate, mentor, and develop staff
• Expertise in program and project management methodologies, tools, and best practices
• Excellent analytical and problem-solving skills, including requirements analysis and cost-benefit analysis
• Ability to develop and implement operational strategies that align with organizational objectives
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize competing requirements
• Excellent verbal and written communication skills, including experience preparing executive-level briefings and status reports
• Proven ability to build and maintain strong client relationships while ensuring high levels of customer satisfaction
• Experience coordinating cross-functional teams and collaborating with stakeholders at all organizational levels
• Proficiency with project management software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work effectively in a fast-paced, deadline-driven federal government environment
• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Minimum of ten (10) years of relevant professional experience in program and project management, talent acquisition, facilitation, program management toolset implementation, and organizational transformation initiatives
• Minimum of five (5) years of experience supporting U.S. federal government agencies
• Current Project Management Professional (PMP) certification required
• Demonstrated experience leading complex programs involving multiple stakeholders and cross-functional teams
• Experience developing program specifications, operational plans, and strategic initiatives
• Proven ability to oversee multiple concurrent projects while ensuring compliance with schedule, performance, and quality objectives
• Experience supervising, mentoring, and developing junior staff or consultants
• Demonstrated success presenting project updates, recommendations, and briefings to senior executives or government leadership
• Ability to obtain and maintain any required government security clearance, if applicable
• Proven ability to work in fast-paced, client-focused environments
• Bachelor's or Master's degree in STEM, Computer Science, or related field from an accredited institution
• Experience supporting federal programs preferred

Benefits

• A variety of medical plan options, some with Health Savings Accounts
• Dental plan option
• Vision plan
• 401(k) plan with the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match
• Paid vacation leave
• Paid sick leave
• 11 Federal holidays
• Military leave
• Bereavement leave
• Jury duty leave
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Phone and internet reimbursement for eligible employees
• Transportation support, including Uber rides to and from HQ to select locations
• Training and education assistance, per eligibility
• Annual wellness benefit
• Social and community giveback
• Hybrid/remote work arrangement

Company Overview