[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. Jan Dils, Attorneys at Law is a mission-driven law firm that has helped clients fight for disability benefits since 1994. The Social Security Operations Manager will oversee daily workflow, productivity, workforce planning, leadership development, compliance, and continuous improvement for the Social Security line of business. This remote leadership role will use operational data to drive performance and achieve organizational goals.

Responsibilities

• Lead daily operations with purpose by keeping workflows efficient, organized, and moving forward
• Turn data into action by tracking performance metrics and building clear plans to improve results
• Build and develop strong leaders by coaching Team Leaders and driving accountability and growth
• Own workforce planning by forecasting staffing needs and balancing workload across the team
• Continuously improve how we work by developing smarter processes, workflows, and training systems
• Set the standard for performance by driving productivity, quality, and accountability across the department
• Ensure consistency and compliance by upholding internal standards and regulatory requirements
• Keep leadership informed by communicating performance trends, insights, and operational updates
• Champion innovation by identifying and implementing technology and process improvements
• Drive results at every level by setting and achieving quarterly and annual performance goals
• Any and all other duties needed to serve our clients & mission

Skills

• Strong operational leadership experience is required
• B.A./B.S. degree and/or related certification or job experience is highly preferred
• At least 5 years of previous experience working with Social Security Disability highly preferred

Benefits

• Fully Remote, Work from Home (including during training)
• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – Work from home!
• Equipment Supplied - No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.

Company Overview