[Remote] Operations Manager, Solution Engineering & Services
Note: The job is a remote job and is open to candidates in USA. Parloa is a company focused on enhancing customer experience through AI technology. The Operations Manager for Solution Engineering & Services will oversee the operational efficiency of the organization, ensuring accurate forecasting and resource allocation while implementing AI-driven solutions to streamline processes.
Responsibilities
- Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
- Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
- Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
- Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
- Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
- Partner with Finance / RevOps on services drivers; call out constraints proactively
- Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
- Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
- Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
- Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
- Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
- Track and report utilization targets; surface over/under-allocation risks
- Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
- Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
- Build templates and checklists that reduce ambiguity and prevent rework
Skills
- 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
- Proven track record building operating cadence, capacity planning, and PS forecasting
- Dashboard ownership and strong operational storytelling
- Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting
- Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
- Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts
- Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP
- Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model
- Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions
- Executive communication: concise, direct, high-signal
- Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance
- Experience supporting Solution Engineering orgs in addition to Professional Services
- Familiarity with conversational AI or enterprise software deployment patterns
Company Overview