[Remote] Operations Program Manager

Note: The job is a remote job and is open to candidates in USA. Redfin is a technology-driven real estate company seeking an Operations Program Manager to implement and execute strategic programs that improve the customer journey and internal business operations. The role manages cross-functional projects, compensation and rewards programs, stakeholder communications, process improvements, and program-level decision-making.

Responsibilities

• Participate in cross-functional teams spanning real estate operations, training, analytics, finance, and engineering, focused on driving customer value through identified initiatives
• Successfully implement and execute projects end-to-end with a clearly defined scope and minimal manager supervision
• Calculate monthly and quarterly commission payments for participants on a variable compensation plan
• Perform staff support activities to develop, implement and administer reward and compensation policies and programs
• Communicate regularly and effectively with all stakeholders on program status throughout its lifecycle
• Collaborate with key stakeholders to gain insights into effective practices and identify opportunities for enhancement
• Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown
• Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives
• Identify both qualitative and quantitative program success metrics
• Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment
• Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle
• Manage communications by defining, engaging and advising stakeholders and clients on execution and progress
• Identify and document how the program scope impacts business process or technology architecture
• Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work
• Act as a trusted advisor to senior leaders for program-level decision making
• Understand and apply change management to program work

Skills

• 5 years of project management experience
• 2 years of program management experience
• 1 year of technology product implementation experience
• Bachelor's degree in business administration or information technology or equivalent work experience
• Ability to set and manage partner and client expectations
• Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership
• Ability to understand and respond to clients' needs in rapidly changing business environments
• Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams
• Experience with planning, organizing and establishing priorities to achieve quantifiable results
• Ability to pivot to changing demands in a project or program environment that requires re-planning and reorganization
• System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope
• Proficiency in the Microsoft Office suite
• Proficiency in the Google Workspace suite
• Proven track record of coaching and architecting program or project management best practices and methods
• Proficiency in Excel and/or Google Sheets is required
• Experience with SQL is a plus
• Collaborative: You get alignment and support through strong relationships that energize your colleagues. You know your audience and can work with sales teams and software engineers. You're a great listener and can communicate clearly. You're critical of your own processes and react to feedback quickly. And most importantly, you know 99% done is half-done
• Willing to travel: Redfin is a national company and our teammates are in every major metro in the US. Expect to travel 10% of the time for in-person collaboration with teammates

Benefits

• All Remote - USA
• Annual bonus
• Incentives
• Medical benefits
• Dental benefits
• Vision benefits
• 401K retirement plan
• Paid time off
• Perks and health benefits for eligible team members

Company Overview

Company H1B Sponsorship