[Remote] Operations Software Engineer

Note: The job is a remote job and is open to candidates in USA. Oxide Computer Company is seeking an Operations Software Engineer to support employees across the company by expanding existing systems and building new ones. The role focuses on internal tools, automated workflows, operational data systems, and maintaining internal services.

Responsibilities

• Design data models that underpin internal systems used by Oxide employees every day and unify data from multiple external stores with Oxide internal data
• Build new tools for our go-to-market and support teams that enable them to provide top tier service to our customers
• Expand upon our existing Oxide Backend Services to cover all parts of the product lifecycle, from design and manufacturing to fulfillment and warranty
• Collaborate with our contract manufacturing partners to design and build data pipelines to give Oxide a single holistic view of our manufacturing programs
• Develop automated systems to perform tasks and operations that are done manually today
• Write backend and frontend systems in Rust and TypeScript
• Provide world class support to your colleagues across a diverse range of internal services and SaaS solutions
• Operate and build upon access control across the company to ensure teams are safe and secure in their daily tasks
• Monitor and maintain availability of internal services. Participate in the on-call rotation for critical services
• Collaborate with colleagues when we are deciding whether to build or buy systems to solve our needs. Organize and orchestrate the rollout and deployment of both internal and SaaS solutions
• Identify areas for improvement in operations at Oxide, and find solutions to improve their resilience, rigor, and efficiency
• Work with every team at Oxide and solve problems across the organization

Skills

• Have written code in Rust and Typescript
• Have previously built automation to improve your colleagues' workflows
• Have experience working directly with the APIs for SalesForce, Zendesk, NetSuite or other data storage SaaS stores
• Are very comfortable at a Unix terminal
• Empathize with others and love building the solutions that make work easy and fun
• Feel a sense of responsibility for the success of your colleagues, and measure that success in their terms
• Love automating yourself out of jobs to have time to help out in different areas
• Are excited about playing with third-party APIs, writing API clients, and integrating with the systems that Oxide uses
• Have read RFD 576: Using LLMs at Oxide and it speaks to the use (or non-use) of LLMs in your work
• Believe in fully documenting your ideas and like reading the documentation produced by others
• Get excited about a wide range of technical topics and dig really deep into them
• Don't mind coworkers getting really excited about decades-old computer front panels

Benefits

• Remote first; workday must overlap with Pacific Time for at least four hours.
• Flexible working hours.
• Medical PPO, dental, and vision plans; 100% of premiums covered for employees and dependents.

Company Overview

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