[Remote] Operations Supervisor

Note: The job is a remote job and is open to candidates in USA. Public Consulting Group LLC is a public sector solutions implementation and operations improvement firm serving health, education, and human services agencies. The Operations Supervisor will lead client-facing and internal activities for the Social Security Advocacy Management Services program, supervise team leads, manage deliverables, monitor performance, support regulatory compliance, and drive process improvements.

Responsibilities

• Lead client facing activities including client meetings, project management of project deliverables and maintain excellent client satisfaction
• Manage Social Security Eligibility and Benefits Management Team Leads, including direct supervision of individuals and overall leadership of team activities and outcomes
• Responsible for internal project management activities including tracking and completion of internal deliverables
• Ensure that new hires receive robust, well planned and effective new hire training
• Ensure team’s compliance with federal and state laws, regulations, and policies
• Monitor performance measurements for team activities to help ensure that team meets all performance and contractual responsibilities
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to client and PCG management requests
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work
• Maintain and update Standard Operating Procedures and training materials for team functions
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for the client and for PCG management
• Maintain accurate monthly, quarterly and annual project and client facing reporting
• Lead client facing training in a variety of settings
• Maintain positive working relationships with client, federal partners, colleagues, and team members
• Support and/or lead operational initiatives across the Social Security Advocacy Management Services (SSAMS) program

Skills

• * Ability to prioritize responsibilities for self and others and to delegate tasks
• * Ability to organize and plan work efficiently within set time limits for self and others
• * Ability to successfully manage a team's performance by meeting staffing and project performance goals
• * Ability to proactively identify performance concerns and create and manage corrective action plans
• * Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies
• * Strong verbal communication skills in formal and informal settings, including customer service
• * Strong writing skills, demonstrated by having experience with writing policy and procedures, reports, client facing publications and direct communication with client and stakeholder through email communication
• * Critical thinking for the sake of problem solving and identifying process improvements
• * Detail-orientation
• * Ability to work independently and within a team
• * Demonstrates initiative
• * Comfortable using Microsoft Office applications, including Excel, Word, and Outlook
• Bachelor's degree or higher
• 5+ years of relevant work experience, including supervision of staff and project management responsibilities
• Familiarity with relevant federal programs, including (SSI), Title II (RSDI), and ABLE accounts
• Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred
• Preferably in business related fields

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave

Company Overview