[Remote] Operations Support Coordinator
Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a merit-driven company focused on doing what is best for its customers, with IMPAXX providing client service support for Medicare Set-Aside workflows. The Operations Support Coordinator manages high-volume case documentation, data entry, file processing, status follow-up, communications, and deadline-driven operational tasks while ensuring accuracy and consistency.
Responsibilities
- Accurately entering and maintaining high volumes of data within the case management system
- Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
- Processing incoming and outgoing mail and coordinating file-related documentation
- Initiating and managing conditional payment investigations and submitting authorizations to Medicare
- Following up on case status through contractor portals and direct outreach as needed
- Requesting and tracking final demand and closure letters
- Managing open files and supporting workflows tied to the Medicare Set-Aside process
- Communicating with government contractors, teammates, and customers through both written and verbal channels
- Preparing and distributing standardized correspondence and documentation
- Monitoring deadlines and ensuring files are processed in accordance with service requirements
- Escalating customer concerns and collaborating across teams to drive resolution
Skills
- High school diploma or equivalent required
- Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
- Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
- Strong written and verbal communication skills with a professional, customer-focused approach
- Comfortable working within structured processes and meeting defined deadlines
- Ability to collaborate effectively across teams and adapt to shifting priorities
- Additional education preferred
- Experience in workers' compensation or Medicare-related processes is beneficial but not required
Benefits
- This is a remote position that operates on a Pacific Standard Time (PST) schedule — candidates in any time zone are welcome, but must be available through at least 4:00 PM PST each day.
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
Company Overview