[Remote] Order Operations Manager

Note: The job is a remote job and is open to candidates in USA. Ookla, an Accenture company, is a global leader in connectivity intelligence, delivering network and connectivity insights through products including Speedtest, Downdetector, Ekahau, and RootMetrics. The Order Operations Manager will oversee end-to-end order operations across sales channels, optimize order-to-revenue processes, maintain CRM and contracting standards, and manage onboarding, RFP, legal, and revenue alignment workflows.

Responsibilities

• Manage Day-to-Day Operations: Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers)
• Accelerate Order-to-Revenue: Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition
• Sales Accountability: Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards
• Intake & Onboarding: Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation
• RFP Management: Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data
• Contracting & Revenue Alignment: Serve as the subject matter expert on how deal structures impact revenue. Work closely with Legal and Finance to ensure all contracts align with standard revenue recognition guidelines (e.g., ASC 606), and legal requirements

Skills

• System Expertise: Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software
• Financial Literacy: Strong foundational knowledge of contracting frameworks and revenue recognition principles
• Process Architecture: Proven track record of building and scaling operational processes from scratch
• Assertive Collaboration: Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards
• Detail-Oriented & Analytical: Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed
• Background: 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment

Company Overview

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