Remote Outbound Call Center Agent
Job Details Level: Entry Job Location: North Carolina Remote - NC Education Level: Not Specified Salary Range: $15.00 - $16.00 Hourly Job Shift: Any MDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference. For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: - Special Olympics - Habitat for Humanity - CARE - Heifer International - Operation Smile - Project Hope - Save the Children - the International Fellowship of Christians and Jews - The American Red Cross - and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance. As an MDS Communications Specialist you will: - Receive in-depth training - Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients - Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment - We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls - Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients - Secure financial gifts from donors and prospective donors on behalf of our clients - Maintain minimum fundraising and productivity metrics Successful applicants will bring: - 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability - Dedicated wired internet connection - A quiet place to work at home free from normal household interruptions - Basic computer skills - A commitment and enthusiasm to the charitable and non-profit causes we represent - A willingness to learn - Persistence Benefits of joining MDS: - $15-$16 per hour for 40 hours shifts (depending on schedule) - Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week) - Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above - Paid break time - Health insurance eligibility after just 2 months - MDS pays 75% of base employee premiums - Paid time off