[Remote] Partner Program Manager

Note: The job is a remote job and is open to candidates in USA. DriveCentric is an AI-first CRM platform purpose-built for automotive retail. The Partner Program Manager will manage strategic partner relationships, execute partnership initiatives, oversee onboarding and API partner operations, monitor performance, and coordinate with internal teams to improve partner programs and products.

Responsibilities

• Manage the full-cycle relationship with vendors and strategic partners, serving as a primary point of contact for day-to-day communication and coordination
• Support the execution of partnership initiatives, including co-marketing campaigns, certifications, and data-sharing programs
• Prepare and maintain partnership documentation, agreements, and reports to ensure compliance and alignment with company objectives
• Collaborate with internal teams (Corporate Development, Product, Engineering) to ensure initiatives are understood and delivered on time
• Monitor partner performance and key metrics, ensuring deliverables and service-level expectations are met
• Provide regular updates to internal stakeholders on partnership activities, project status, and results
• Identify opportunities to deepen existing relationships through new initiatives, integrations, or data-sharing opportunities
• Stay informed on automotive industry trends and competitive developments
• Share market insights and partner feedback with the Corporate Development, Product, and Engineering teams to help shape partnership strategy and future product enhancements
• Manage the end-to-end partner onboarding process for the partner program, coordinating access provisioning, subscription setup, and billing across internal teams
• Maintain and help improve partner-facing API documentation, onboarding guides, and support resources in collaboration with Product and Engineering
• Track and report on API partner adoption metrics, usage trends, and support volume to identify areas for program improvement
• Gather and relay partner feature requests and integration feedback to Product to inform API roadmap priorities

Skills

• Minimum 5-years of experience in program management, partnerships, vendor relations, or partner operations - preferably in automotive technology, SaaS, or a related field
• Strong organizational and project management skills with the ability to handle multiple priorities in a fast-paced environment
• Excellent communication and relationship-building abilities across internal teams and external partners
• Detail-oriented with a proactive, collaborative mindset and a willingness to learn
• Experience managing subscription, billing, or licensing operations for a technology product or partner program
• Comfortable serving as a liaison between non-technical partners and engineering team, able to translate partner-reported issues into clear problem descriptions and relay technical updates back in business terms
• Experience with issue tracking, escalation workflows, and cross-functional coordination to resolve partner-facing problems
• Experience with CRM platforms, automotive DMS systems, or dealer technology vendors
• Familiarity with tools such as Jira, Confluence, Salesforce, or similar platforms used for partner management and issue tracking
• Exposure to partner onboarding programs or developer relations in a SaaS environment

Benefits

• Paid Time Off
• Nine (9) Paid Holidays
• 401(k) plus employer match
• Health Insurance
• Flexible Spending Account
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short/Long-Term Disability Insurance
• Employer-paid Life Insurance
• Additional Voluntary Life Insurance
• Accident Insurance
• Critical Care Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Performance Bonus

Company Overview