[Remote] Payment Operations Associate

Note: The job is a remote job and is open to candidates in USA. Bastion provides regulated infrastructure for businesses to hold, move, and issue stablecoins through custodial wallets, payment orchestration, and stablecoin issuance. The Payment Operations Associate will manage daily reconciliation, payment flows, exceptions, partner integrations, settlement operations, monitoring, and AI-enabled automation across payment and stablecoin rails.

Responsibilities

• Run daily reconciliation of crypto and fiat across banks, PFIs, liquidity providers, and exchanges, and start clearing breaks yourself
• Monitor live payment flows across on/off-ramp and payment rails, and flag stalled or failed transactions as you learn the systems
• Pick up your first exceptions—returns, rejects, recalls—and drive them to resolution
• Map how current reconciliation and monitoring workflows actually run, and name one thing worth fixing
• Own daily reconciliation and exception handling across your assigned rails and partners end to end
• Serve as an escalation point for payment issues, settlement delays, and failed conversions, partnering with Customer Support to close them out
• Coordinate with Treasury on operating balances, prefunding, rebalancing, and settlement timing
• Ship improvements to reconciliation systems, dashboards, and reporting, and track KPIs like throughput, settlement latency, and exception rates
• Build or rewrite SOPs and runbooks for the workflows you own
• Cut manual work across the operation through automation and AI-enabled workflows, scaling through better systems rather than headcount
• Partner with Product and GTM to launch new rails, partners, and corridors: define acceptance criteria, support end-to-end testing, and validate settlement and reconciliation before go-live
• Support product readiness and QA by turning Payment Operations requirements into clear specs and testing new functionality before launch
• Build monitoring and alerting that catches problems before they reach customers

Skills

• We are open to candidates across the United States
• Though we have a preference for candidates based in the NYC area or candidates on/willing to work East Coast hours

Benefits

• Remote work

Company Overview