[Remote] Platform Engineering Manager - US Remote

Note: The job is a remote job and is open to candidates in USA. PerfectServe provides healthcare communication and physician scheduling solutions in the health IT space. The Platform Engineering Manager will lead and develop a team responsible for the cloud platform while remaining hands-on with infrastructure architecture, AWS implementation, reliability, security, automation, and platform strategy. The role also partners with engineering, product, security, and Platform Operations teams to advance AIOps capabilities and support reliable healthcare SaaS services.

Responsibilities

• Team Leadership & People Management: Lead, mentor and grow a team of platform engineers. You'll own hiring, onboarding, performance management, career development and day-to-day prioritization, and you'll nurture a culture of engineering excellence, accountability and psychological safety
• Technical Leadership & Architecture: Stay hands-on as a player-coach. You'll contribute to architecture decisions, infrastructure-as-code and code reviews, and dig into the toughest infrastructure problems. You'll help establish the patterns and best practices that your team, and over time the broader engineering team, can adopt
• Platform Roadmap & Planning: Contribute to the platform roadmap and turn org strategy into your team's plan of record. You'll help balance reliability, cost, security and developer experience, make team-level build-vs-buy and tooling decisions, and manage your team's capacity and commitments
• Cloud Implementation & Strategy: Guide the deployment and evolution of cloud solutions with a strong focus on AWS, using modern Infrastructure as Code and automation. You'll evaluate emerging technologies and recommend adopting them where they make the platform stronger
• AI & AIOps Enablement (in partnership with Platform Operations): Make sure the platform your team builds exposes the observability, automation and integration points that make AIOps possible, from intelligent monitoring to automated remediation and self-healing. Operational ownership of the AIOps practice (anomaly detection, predictive autoscaling, automated incident triage and root-cause analysis) lives with Platform Operations, and you partner closely to make it possible in the platform
• Reliability & Operations (in partnership with Platform Operations): Make sure the systems your team builds meet the SLIs and SLOs owned by Platform Operations. You'll support incident response and take part in blameless post-mortems for platform-owned services, driving the engineering improvements that come out of them
• Cross-Functional Collaboration & Communication: Partner with product, security, Platform Operations and engineering teams to line platform priorities up with business goals. You'll communicate technical strategy and trade-offs clearly to both technical teams and stakeholders
• Continuous Improvement & Innovation: Keep the team current with tools, technologies and best practices, including advances in AI/ML and AIOps, and champion the initiatives that move PerfectServe's platform forward

Skills

• 8+ years of platform engineering experience, including 2+ years leading or mentoring a team (platform, infrastructure, DevOps or SRE), with hiring, mentoring and performance-management responsibility
• Extensive hands-on Kubernetes administration at scale, including ArgoCD, Helm and cluster lifecycle management
• Expert-level proficiency with Terraform and Infrastructure as Code frameworks; experience defining reusable IaC patterns and modules, and managing CI/CD and GitOps workflows
• Deep expertise with AWS (networking, compute, storage, security) and containerization in cloud-native environments
• Working knowledge of observability, developer-platform (IDP) patterns and security/IAM principles
• Excellent written and verbal communication, with the ability to convey complex technical concepts and risk to diverse audiences
• Must be available for on-call escalation coverage
• Experience partnering on AIOps practices and tooling such as ML-driven observability, intelligent alerting, automated remediation or predictive scaling
• Experience in healthcare SaaS or another regulated environment
• Experience designing internal developer platforms or X-as-a-Service offerings
• FinOps / cloud-cost awareness
• Experience leading a mix of full-time employees and staff-augmentation contractors toward consistent quality and delivery
• AWS Solution Architect Professional and/or Kubernetes (CKA/CKAD) certifications

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

Company Overview

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