[Remote] Platform Operations Lead

Note: The job is a remote job and is open to candidates in USA. Alchemist is an early-stage venture firm and community supporting deeply technical founders building enterprise technology, deep tech, and foundational infrastructure companies. The Platform Operations Lead will own and automate the systems, data, workflows, and internal tools that support portfolio companies, founders, coaches, investors, and the Alchemist team. This senior individual contributor will partner with engineering to build AI-native solutions, improve reporting and data quality, and scale platform operations.

Responsibilities

• Platform Systems Ownership. Own the internal systems stack — CRM, databases, tooling, and the integrations between them — and maintain a single source of truth for companies, founders, coaches, partners, and investors
• Workflow Automation. Design, build, and maintain automated workflows across the platform — from company intake and diagnostics to reporting and follow-ups. Ruthlessly eliminate manual steps
• AI-Native Operations. Prototype and productionize AI agents and automations that boost team and program productivity. Share what works (and what doesn't) so AI fluency compounds across the whole team
• Engineering Partnership. Work with engineering to prioritize, spec, and ship internal tools. Translate operating pain into product requirements
• Data & Reporting. Own data hygiene and platform dashboards — founder NPS, engagement, milestone progress, funnel metrics — so the team runs on evidence, not anecdote
• Process Design. Document, standardize, and continuously improve platform operations so they scale across funds, partners, and geographies without breaking
• Workflow Documentation. Even the best workflows die without robust documentation. You will create and maintain human and AI-readable knowledge about how the workflows work, and why

Skills

• The ideal candidate has 3–10 years of operations experience, ideally as a former founder or early startup operator
• A systems thinker , you see workflows, not tasks. Whatever the tool ( database, spreadsheet, or script) you instinctively design the process so it runs itself, connects cleanly to everything around it, and scales
• High agency , you don't wait for a ticket. You find the broken process, fix it, and tell everyone how it works now
• Biased toward action , comfortable wearing many hats, tackling ambiguity, and working hands-on with a small, fast-moving team
• A builder with agentic AI , hands-on with tools like Claude Code, Cowork, and Codex shipping working automations, agents, and internal tools, not just drafting text with a chatbot
• Product-minded , with enough product management exposure to spec, prototype, and ship internal tools in partnership with engineering
• Motivated by ownership , excited to be the person the whole platform depends on and to be measured on how much leverage you create
• Former founder or founding-team operator
• Track record designing and automating cross-functional systems and workflows (CRMs and the tools around them)
• Demonstrated AI-forward (native) working style — you can show us what you've built and automated
• Some product management exposure; comfort partnering with engineers
• Thrives with ownership & responsibility; strong bias toward action
• Clear written communication and rigorous documentation habits
• English-language oral and written fluency
• Location: Americas, within 3 hours of Pacific Time
• Work Arrangement: Remote-friendly; if you are SF-based, join us in-office three days per week
• Capacity: Full-Time, 40 hrs/week
• Experience in venture capital or founder-serving organizations
• Light scripting / low-code development (Python, JS, workflow automation platforms)
• Experience in enterprise / B2B startups

Benefits

• Remote-friendly work arrangement; if you are SF-based, join us in-office three days per week.

Company Overview