[Remote] Practice Operations Manager

Note: The job is a remote job and is open to candidates in USA. Guidehealth is a data-powered healthcare company focused on operational excellence, affordable care, and improved patient and provider outcomes. The Practice Operations Manager owns end-to-end implementation execution, reporting and data readiness, cross-functional coordination across clinical pillars, and the operational infrastructure supporting provider-facing teams.

Responsibilities

• Leading end-to-end implementation execution for new practices, from kickoff through go-live, following established timelines and guidelines
• Building and maintaining implementation project plans, ensuring milestones, dependencies, and deliverables stay aligned with strategic objectives and operational needs
• Coordinating AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice operational level
• Monitoring and evaluating the effectiveness of implemented changes, collecting data to measure outcomes and identify gaps
• Maintaining documentation of implementation processes, outcomes, and lessons learned for continuous improvement
• Pulling and compiling reports from HubSpot CRM to support portfolio-level review, escalation decisions, and leadership reporting
• Reviewing CRM and report data for accuracy and completeness ahead of practice delivery; partnering with Data Analytics to identify and resolve discrepancies, gaps, or data integrity issues before the provider-facing team reviews reports with practices
• Identifying practices showing risk indicators based on data trends and escalating with supporting context to the provider-facing team and leadership
• Managing and tracking Practice Success department tasks, follow-up items, and escalations tied to implementation and ongoing operations
• Maintaining and QAing the underlying report templates, data sources, and CRM fields the provider-facing team relies on for scorecard delivery
• Providing regular status updates and operational insights to leadership
• Facilitating recurring internal pillar huddles (Clinical Documentation Improvement, Care Management, and Quality) to review implementation status, surface barriers, and coordinate cross-functional responses
• Collaborating with Clinical Operations, Technology, Quality, and Product teams to ensure coordinated, on-time service delivery
• Routing practice-level operational barriers and needs to the appropriate pillar leads and tracking resolution through to completion
• Serving as project coordinator between internal operational teams throughout implementation
• Incorporating field feedback and practice-level insight from the Practice Success team into implementation plans, reporting design, and process improvements
• Maintaining accurate, current data in HubSpot CRM (records, meeting logs, action items, engagement status)
• Updating and maintaining network tracking items for the assigned portfolio on a consistent cadence
• Documenting meeting notes and distributing action item summaries with clear ownership and timelines
• Developing and maintaining SOPs, workflow documentation, and process improvements
• Identifying opportunities to standardize and scale implementation and operational processes across the portfolio
• Scheduling and coordinating logistics for internal and cross-functional performance-related meetings

Skills

• Minimum 3 years of experience in healthcare operations, implementation management, project/program management, or healthcare consulting
• Strong understanding of healthcare operations and regulatory requirements
• Analytical mindset with proficiency in data analysis, reporting, and problem-solving
• Proficiency with CRM platforms (HubSpot preferred) and data/reporting tools
• Fluency in the Microsoft suite, especially Excel
• Ability to manage multiple projects and implementations simultaneously, prioritizing effectively in a fast-paced, evolving environment
• Strong written communication skills for internal reporting; meeting notes, action item summaries, and internal operational documentation must be clear, accurate, and professional
• Ability to work independently with strong ownership and accountability for operational and implementation outcomes
• Ability to coordinate and influence effectively across internal cross-functional stakeholders (pillar leads, leadership, technical teams)
• Experience working with health systems or healthcare provider organizations
• Demonstrated ability to take structured and informal feedback well, including from practice-facing colleagues, and translate it into improved internal process design; comfort operating in a function that is still maturing and adjusting its approach

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan includes a 3% employer match to your 6% contribution.
• Life and Disability insurance.
• Voluntary Life options.
• Employee Assistance Program (EAP).
• Paid time off plans.
• Paid parental leave.
• Various resources dedicated to learning and development to advance your career with us.
• All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.
• Guidehealth provides new employees with the necessary equipment to function in their role at no charge to the employee.

Company Overview