[Remote] Principal Customer Program Manager

Note: The job is a remote job and is open to candidates in USA. Cisco develops networking, silicon, hardware, and software solutions for the AI era, with Cisco Silicon One driving next-generation network devices for AI/ML applications. The Principal Customer Program Manager will lead the strategy and execution of complex customer product integrations, coordinating cross-functional teams from evaluation through production launch and driving technical issue resolution, customer acceptance, and deployment.

Responsibilities

• Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
• Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
• Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role
• Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
• Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations and keep the scope of the projects on track to successful execution
• Effectively organize and lead complex technical engineering-to-engineering discussions
• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
• Regularly communicate program status and key issues to management
• Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

Skills

• 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives
• Deep technical expertise in cloud development, deployment, or OEM environments
• Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers
• Hands-on experience working across the full product stack—including Software, ASIC, and Hardware—with a focus on managing end-to-end customer deliveries
• Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams
• Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks
• Ability to translate complex technical requirements into actionable, high-impact roadmaps for both engineering teams and external partners
• Strong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs
• Strategic mindset: ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances
• Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes
• Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals
• Excellent written and verbal communication skills that drive executive-level impact and clarity at scale

Benefits

• Hybrid work arrangement
• Medical, dental and vision insurance for U.S. employees, subject to Cisco’s plan eligibility rules
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use, subject to availability and some business limitations
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies

Company Overview

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