[Remote] Process Analyst
Note: The job is a remote job and is open to candidates in USA. Speridian Technologies is seeking a Process Analyst/Optimization Expert to improve and consolidate business and operational processes. The role focuses on process discovery, automation and AI-enabled workflow design, governance, and leading the consolidation of scheduling systems for a field service organization.
Responsibilities
- Document current-state business and operational processes across teams, including handoffs, systems used, decision points, exceptions, and manual workarounds
- Identify opportunities to simplify, standardize, automate, or eliminate work, with a focus on measurable labor leverage, cycle-time reduction, quality improvement, and better operating visibility
- Translate frontline workflows into AI-ready process maps, requirements, playbooks, and agentic workflow designs that can be implemented by automation, data, engineering, or AI teams
- Partner with business leaders, operators, security, IT, and technical teams to prioritize high-value automation use cases and move them from discovery to pilot to scaled adoption
- Help establish governance for AI-enabled workflows, including approval paths, human-in-the-loop controls, documentation standards, metrics, and safe operating boundaries
- Lead a process discovery engagement for a field service organization consolidating six independently built scheduling systems
- Facilitate workshops with operations leadership, dispatchers, schedulers, and field technicians to map current-state processes, identify waste, and produce actionable consolidation recommendations
- Demonstrated experience in asset-based field service or service operations (dispatch, scheduling, technician/crew workforce management)
Skills
- • Demonstrated experience in asset-based field service or service operations (dispatch, scheduling, technician/crew workforce management)
Benefits
- Remote work arrangement, with potential travel to KC for a few days
Company Overview
Company H1B Sponsorship