[Remote] Process Operations Manager - Payroll

Note: The job is a remote job and is open to candidates in USA. Acuity Inc. is an industrial technology company that develops lighting, building management, and related technology solutions. The Payroll Process Operations Manager leads payroll operations, compliance, controls, analytics, and process improvements while supporting system implementations and mergers and acquisitions. The role partners across HR Technology, Finance, IT, and HR Operations to improve payroll accuracy, service delivery, and scalability.

Responsibilities

• Payroll Process Operations: Lead payroll process operations by ensuring disciplined execution of payroll calendars, cutoffs, and workflow standards. Serve as the primary escalation point for payroll issues and operational risks, driving timely resolution and on-time, accurate pay delivery. Act as the HR Operations expert on wage and hour compliance, payroll policies, and timekeeping processes, overseeing workforce management systems to ensure adherence to federal, state, and local labor laws. Establish and maintain strong internal controls that safeguard payroll accuracy, regulatory compliance, and financial integrity. Drive continuous process improvement through standardization, automation, and audit-ready documentation while supporting payroll transformation, M&A integration activities, and system and policy enhancements that improve scalability and operational effectiveness
• Project Management & System / Implementation Leadership: Lead payroll workstreams for system implementations, upgrades, and configuration changes. Partner with HR Technology, Finance, and IT to assess cross-process impacts, coordinate testing and readiness activities, and manage timelines, risks, and stakeholder communication
• Service Delivery, Ticket Governance & Case Management: Oversee payroll inquiry queues, ticket volumes, and escalation pathways even when direct ticket closure is delegated. Establish SLAs, monitor resolution performance, and drive case-deflection strategies through knowledge resources and process clarity
• Compliance, Controls & Reconciliation: Ensure adherence to payroll tax, statutory, and wage-hour regulations through reconciliations, audits, and validation checks. Maintain documented procedures, segregation of duties, and audit readiness while supporting responses to tax notices or compliance inquiries
• Foundational Pay-Impacting Process Governance: Govern operational rules and standards for upstream workforce processes that directly affect pay outcomes, including time capture, compensation updates, terminations, leave status, and pay codes. Monitor exception trends and partner with HR/HRIS to reduce downstream payroll errors
• Analytics, Dashboards & Reporting: Develop and maintain dashboards and scorecards related to payroll accuracy, ticket volumes, overpayments, and time-and-pay exceptions. Analyze trends and provide actionable insights to leadership and cross-functional partners

Skills

• • Bachelor's Degree or Equivalent
• • 9+ years relevant experience
• • Deep knowledge of payroll processing (cycles, cutoffs, funding, off-cycles, final pay)
• • Strong payroll calendar and deadline management discipline
• • Experience leading payroll projects, system upgrades, and implementations
• • Working knowledge of payroll systems, HRIS, and Time & Attendance platforms/integrations
• • Ownership of workforce time rules and standards (pay codes, overtime rules, shift premiums, accrual logic, union/CBA rules where applicable)
• • Ability to drive time & attendance change management (policy updates, system rule changes, stakeholder communication, training)
• • Troubleshooting expertise for time capture issues (missed punches, scheduling conflicts, accrual errors, integration defects)
• • Vendor and SLA management experience
• • Ticket queue and case management oversight skills
• • Payroll tax, statutory, and wage-hour compliance knowledge
• • Reconciliation, audit, and internal controls experience
• • Understanding of upstream pay-impacting processes (time capture, comp changes, terminations, pay codes)
• • Ability to build and interpret payroll dashboards and metrics
• • Strong cross-functional collaboration (Finance, HRIS, IT, Benefits, Vendors)
• • Clear executive communication and escalation management
• • Risk identification and structured problem-solving ability
• • Occassional travel for business
• • CPP or equivalent certification
• • Experience in outsourced model
• • Experience with SF/ECP / Workforce

Benefits

• Health care
• Dental coverage
• Vision plans
• 401K benefits
• Commissions/incentive compensation depending on the role

Company Overview