[Remote] Product Associate, Operations & Testing
Note: The job is a remote job and is open to candidates in USA. KeyBank is a financial services organization seeking a Product Associate to support operational governance, testing, validation, and implementation across merchant services platforms and client-facing applications. The role coordinates payment network releases, pricing changes, production controls, risk and compliance requirements, and stakeholder activities across Product, Pricing, Operations, Networks, and third-party processors.
Responsibilities
- Coordinate release planning across Product, Technology, Operations, Risk, and external processing partners
- Develop and maintain testing schedules, deployment plans, and production readiness reviews
- Ensure timely implementation of new network functionality, compliance requirements, fee changes, and operating rule updates
- Review vendor release documentation and implementation requirements
- Track external dependencies and ensure partner readiness for production deployments
- Track release deliverables, dependencies, risks, and issue remediation through deployment completion
- Govern implementation of pricing, interchange, assessments, network fees, and processor fee changes
- Develop testing and validation strategies for pricing changes across merchant-facing applications, billing systems, and operational workflows
- Coordinate user acceptance testing (UAT), regression testing, and production validation activities
- Investigate and resolve pricing discrepancies prior to production deployment
- Partner with Pricing and Product teams to ensure pricing changes align with approved business requirements
- Maintain governance frameworks supporting production change management and operational controls
- Ensure adherence to internal risk management policies, regulatory requirements, PCI standards, and network mandates
- Maintain audit-ready documentation for change approvals, testing evidence, and implementation records
- Monitor control effectiveness and identify opportunities for process improvements
- Support internal audits, regulatory examinations, and risk reviews
- Lead production readiness and implementation reviews for high-impact changes
- Establish deployment, rollback, and contingency procedures
- Partner with Pricing teams on post-implementation performance and issue resolution activities
- Develop operational metrics and reporting related to release quality, testing effectiveness, defects, and compliance
Skills
- Applicants must be currently authorized to work in the United Stated on a full-time basis
- Bachelor's degree in Business, Information Systems, Technology, Finance, or related field
- Minimum 2 years merchant acquiring or merchant services
- Minimum 2+ years of experience in payments, banking operations, production support, release management, or operational risk
- Experience with payment card network rules and releases (Visa, Mastercard, Discover, American Express)
- Experience coordinating testing, UAT, and production deployments
- Excellent project management and stakeholder management skills
- Strong understanding of:
- Merchant pricing models
- Interchange and assessments
- Payment processing workflows
- Change management methodologies
- Operational risk controls
- Strong analytical and problem-solving capabilities
- General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs
- Occasional travel to include overnight stay
- Experience working with processors such as Fiserv, FIS, Global Payments, Elavon, TSYS, or Worldpay. (preferred)
- Experience supporting audits, risk assessments, and control testing. (preferred)
- Knowledge of PCI DSS and card network operating regulations (preferred)
Benefits
- Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
- Remote work offered if outside of Key Bank footprint.
- Flexible options in circumstances where roles can be performed effectively in a mobile environment.
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