[Remote] Product Operations Manager

Note: The job is a remote job and is open to candidates in USA. Credo AI is hiring a Product Operations Manager to build and run the operating system for its product and engineering team. The role owns product metrics, planning, release cadence, customer feedback processes, dashboards, and reporting.

Responsibilities

• Own the product metrics operating system across the product organization: define the metric taxonomy, source-of-truth dashboards, reporting cadence and accountability model
• Partner with each product manager to choose activation, adoption, retention, quality and delivery metrics that connect roadmap work to customer and business outcomes
• Run quarterly planning and our 6-week release cadence, with plans, owners, dependencies and target product metrics in one place
• Lead sizing with each product team every cycle, and show leadership where engineering capacity is going and what product outcomes that capacity is expected to move
• Own the release calendar and run the countdown, from readiness reviews to go/no-go to post-launch checks
• Collect go/no-go sign-offs from QA, Product, UX and Engineering, and hold a release when anyone says no
• Build a ticket intake process: complete, de-duplicated tickets rolled up into customer themes that feed planning and product health metrics
• Build dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes and product health
• Publish product metrics reviews for leadership, highlighting movement against goals, risks, owners and follow-up actions
• Work with product managers on release notes and get them to Customer Success and Support on time
• Use AI agents to compile readiness reports, summarize ticket themes, detect metric anomalies and keep our tools clean

Skills

• 4+ years in product operations, technical program management or engineering program management at a software company
• Experience running agile release cycles for an engineering team of 10 to 40 people
• Expert in Jira and Confluence, comfortable with dashboards and light automation
• Technical enough to follow architecture discussions and challenge an estimate
• Calm under pressure and direct about risk: you flag a slip on day one, not day ten
• Experience building process from scratch at a startup without making it heavy
• B2B SaaS experience with enterprise customers and SLAs
• Experience with QA and release automation
• Background in compliance, security or GRC software
• Experience using AI tools to automate reporting and operations work

Benefits

• Equity
• Health, dental, and vision coverage
• An ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home
• We will cover the cost of co-working spaces like WeWork and in-person meetups
• Unlimited time off
• Up to 12 weeks of paid parental leave
• 401(k) plan for employees (US only)
• Fully distributed remote work; the team routinely meets in person, supports individual members to coordinate in-person coworking whenever possible, and organizes company-wide offsites multiple times a year

Company Overview