[Remote] Program Administrator

Note: The job is a remote job and is open to candidates in USA. Convergint is a global service-based systems integrator seeking a full-time Program Administrator for its Premium Service Center serving financial and retail accounts. The role manages work orders, supports customer service programs, monitors profitability, prepares financial and performance reports, assists with business reviews and process improvements, and coordinates with local offices and program managers.

Responsibilities

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers
• Open and monitor work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history
• Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications
• Generates and/or reviews invoices for service, submitting them in a timely manner to the customer for payment
• Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability
• Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager
• Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation
• Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager
• Assists Program Managers in creating and implementing processes that will result in improved delivery and profitability as it related to assigned accounts
• Performs other duties and responsibilities, as requested or required

Skills

• Education: High School/GED or equivalent experience
• Minimum Experience: 3 months relevant experience
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare
• Certifications: Must have or be able to obtain applicable state and/or local required industry licenses as required by state law

Benefits

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Vehicle reimbursement plan
• Corporate Social Responsibility Day

Company Overview

Company H1B Sponsorship