[Remote] Program Administrator-Educational Benefits
Note: The job is a remote job and is open to candidates in USA. International Scholarship and Tuition Services, Inc. (ISTS) administers education benefit programs and helps make them accessible and easy to navigate. The Program Administrator supports day-to-day program operations, partners with clients, improves processes and service delivery, and works across teams to serve clients and participants.
Responsibilities
- Own the day-to-day success of education benefit programs
- Collaborate with clients to turn goals into effective solutions
- Leverage technology and AI to improve efficiency and service delivery
- Solve problems, streamline processes, and drive continuous improvement
- Work across teams to create exceptional experiences for clients and participants
Skills
- Bachelor's degree or equivalent experience
- Three (3) or more years of experience working with education benefit programs
- Three (3) or more years of experience in relationship management
- Five (5) or more years of experience working in a service-driven environment
- Excellent written and verbal communication skills
- Process & Workflow Management
- Strong technical aptitude utilizing the company's standard development platforms
- Attention to detail across all aspects of the role
- Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint
Benefits
- Fully remote, computer-based work using email, messaging, phone, chat, and video tools.
- Flexible PTO: Take time off to recharge when you need it.
Company Overview