[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. Akkodis is seeking a proactive Program Manager to lead cross-functional initiatives focused on operational scalability, process optimization, and AI-enabled business transformation. The role partners with stakeholders to identify business challenges, develop scalable solutions, enhance business systems, and leverage AI and automation to improve productivity and operational outcomes.
Responsibilities
- Lead complex, cross-functional programs from planning through execution and delivery
- Partner with stakeholders to identify business objectives, gather requirements, and translate needs into scalable solutions
- Prioritize competing requests and initiatives based on business impact, urgency, and strategic alignment
- Drive process improvement initiatives that increase efficiency, reduce manual effort, and improve operational performance
- Support and enhance business systems, including Salesforce-based workflows, portals, automation frameworks, and escalation processes
- Design and implement scalable operational programs capable of supporting high volumes of interactions and stakeholder engagement
- Establish processes, reporting mechanisms, and governance structures that enable sustainable growth
- Leverage AI technologies and automation tools to streamline workflows, improve decision-making, and increase team productivity
- Monitor program performance, identify risks, and proactively drive issue resolution
Skills
- • Demonstrated ability to take ownership of initiatives with minimal direction
- • Proven track record of driving projects to completion while proactively identifying and solving problems
- • Strong self-starter who consistently seeks opportunities to improve processes and outcomes
- • Experience managing complex stakeholder environments with competing priorities
- • Ability to build trust, influence decision-making, and drive alignment across cross-functional teams
- • Strong communication skills with experience facilitating discussions between business and technical teams
- • Proven ability to uncover the true business need behind stakeholder requests
- • Experience gathering, documenting, and prioritizing requirements
- • Ability to design and implement scalable solutions that address business challenges and drive operational efficiency
- The organization views AI proficiency as a significant differentiator for success in this role
- Candidates should demonstrate hands-on experience leveraging modern AI tools such as:
- • Claude
- • Codex
- • ChatGPT
- • GitHub Copilot
- • Similar AI productivity and automation platforms
- • Automate repetitive tasks and workflows
- • Improve documentation and process creation
- • Accelerate analysis and decision-making
- • Generate operational efficiencies
- • Build scalable internal solutions
- • Enhance productivity across programs and teams
- • Experience with Salesforce or comparable CRM and workflow platforms
- • Background supporting customer, partner, or operations-focused programs
- • Experience creating and managing escalation management processes
- • Experience building and scaling operational or partnership programs involving hundreds of stakeholder interactions
- • Prior experience working with startups, startup ecosystems, or rapidly growing organizations
- • Experience implementing automation and digital transformation initiatives
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Additional voluntary benefits
- An EAP program
- Commuter benefits
- A 401K plan
- Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
- Holiday pay where applicable
Company Overview
Company H1B Sponsorship