[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that accelerates access to medical technologies for MedTech companies. The Program Manager will oversee strategic customer implementations, coordinate cross-functional teams, manage integrations, and drive long-term customer success across complex enterprise accounts.

Responsibilities

• Oversee Strategic customers throughout their implementation journeys
• Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
• Partner with customers to understand their existing technology stack and AI roadmap; develop and own a joint transformation plan that ensures they can successfully adopt, scale, and govern AI-powered workflows within the AcuityMD platform
• Project manage the implementation programs for our largest customers
• Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
• Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
• Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
• Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
• Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake
• Partner with AEs and CSMs to ensure our customers’ long-term success
• Ensure the effective integration of key data between the AcuityMD platform and key customer systems
• Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
• Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin
• Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
• Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team
• Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

Skills

• Bachelor's Degree required
• 10+ years customer-facing experience
• 5+ years leading large scale customer implementation programs in highly complex and technical environments
• Strong leadership skills, with a documented record of leading high performing project teams
• A documented history of building strategic relationships with customer stakeholders at all levels
• Exceptional project management and organizational abilities
• You are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams; you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders
• You are an excellent relationship-builder who builds credibility with team members at all levels, including executives
• Excellent communication skills, capable of influencing at all organizational levels
• Experience in healthcare and enterprise SaaS are must-haves
• *You must have an eligible work permit in the USA to be considered for this position*
• Preferred focus areas: healthcare administration, science, engineering
• Startup experience preferred
• Experience in medtech or biotech are nice to have
• Advanced degree in business or healthcare administration
• Project management certified

Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.
• We foster an active culture of mentorship and inclusion.

Company Overview