[Remote] Program Manager
Note: The job is a remote job and is open to candidates in USA. Fooda provides technology-enabled workplace food programs through a network of restaurants. The Program Manager will own the SM2 program’s Chicago/Central regional territory, overseeing client escalations, partner onboarding, launches, remote site audits, operational metrics, and financial health while helping build scalable systems.
Responsibilities
- Own a regional territory end-to-end, starting with Chicago / Central
- Manage client escalations and keep launches on schedule
- Onboard restaurant and operating partners and manage partner issues
- Build and run remote site-audit systems (the priority year-one build)
- Coordinate field-troubleshooting resources without defaulting to flying in
- Serve as a senior regional lead on the SM2 program team, supporting the Program Lead and helping mentor future Program Manager hires (East / West / Central)
- Analyze and track key operational and usage metrics to make informed decisions and present strategic recommendations
- Monitor account-level financial health across your territory, including receivables and payables, and resolve issues promptly
Skills
- You have 4–6 years of experience in multi-site operations, account management, or regional operations, ideally in a service, hospitality, or tech-enabled environment
- You have strong remote-management discipline and are comfortable owning a regional/national territory and building process from scratch
- You're highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform decisions
- You're organized and detail-oriented, managing multiple locations, priorities, and timelines at once
- You have experience hiring, training, and managing staff, with a supportive, accountability-driven leadership style
- You're a strong communicator who can coordinate stakeholders and contribute to executive-facing meetings
- You're willing to travel to sites when genuinely warranted, not by default
- You're comfortable in Excel and internal tools, and you use data to solve problems and drive improvements
- Must be authorized to work in the United States on a full-time basis
Benefits
- Stock options, based on experience
- Comprehensive health, dental and vision plans
- 401k retirement plan with company match
- Paid maternity and parental leave benefits
- Flexible spending accounts
- Company issued laptop
- Daily subsidized lunch program (ours!) and free food and beverages in the office
- Remote management and flexible remote work arrangement
Company Overview