[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Health Plans, Inc. (HPI) is a third-party administrator providing health and benefit solutions to employers. The Program Manager oversees related projects and initiatives, driving program strategy, governance, delivery alignment, risk management, stakeholder communication, change management, and value realization across the enterprise.

Responsibilities

• Provide strategic program leadership by overseeing governance, prioritization, and resource allocation across multiple project portfolios to ensure alignment with organizational goals, budgets, and schedules
• Identify synergies and interdependencies across projects and business areas by researching, investigating, and conducting deep discovery and analysis to surface connections, manage cross-project risks, and guide teams toward integrated, enterprise-wide solutions
• Act as an architect of the program’s delivery approach by mapping how projects interrelate, identifying cross-functional impacts and dependencies, and proactively driving resolution when intersections create conflicts, risks, or competing priorities
• Develop, maintain, and communicate program roadmaps, including program-level plans, schedules, budgets, and documentation that support transparency, alignment, and long-term planning
• Leverage data-driven insights to support decision-making, establish meaningful metrics, and monitor value realization, ensuring the program delivers expected business benefits and supports continuous improvement
• Foster a culture of accountability, innovation, and excellence by collaborating with project managers, cross-functional teams, and leaders to improve processes, enhance delivery practices, and support organizational maturity
• Influences without authority, effectively guiding internal teams, external partners, and technical resources to ensure successful delivery across all program initiatives. Builds strong relationships and navigates organizational dynamics to drive alignment and outcomes
• Champions robust change management practices to support stakeholder readiness, adoption, and sustained use of program outcomes—ensuring the program delivers its intended value and measurable business benefits
• Develops and maintains comprehensive program reporting, including dashboards, status reports, and analytics that provide transparent visibility into progress, risks, and value delivery
• Applies standardized project and program management tools, frameworks, and methodologies in partnership with project managers, project teams, and leadership to ensure consistent execution across the portfolio
• Delivers concise, executive-ready communications, synthesizing complex information into clear insights for senior leadership, governance forums, and key stakeholders

Skills

• Bachelor's degree in business administration, information technology or a related field
• Project management certification, or specialized training by PMI or project methodology (agile, AI-augmented project management, etc.)
• Recent experience (within the last 2 years) in health insurance/managed care or third-party administration environments
• Minimum 4 years of hands-on project leadership (IT and/or business) across the full lifecycle
• Experience with MS Project, Smartsheet, Jira, Confluence, Planner, or similar PM/BA toolsets
• Demonstrated experience in organizational change management and willingness to vocalize change management concepts and mindset
• Bias for action and a strong sense of ownership; takes initiative, drives decisions to closure, and moves work forward even amid ambiguity
• Relentless follow-through; tracks commitments, escalates and unblocks issues, and ensures cross-functional teams deliver against agreed outcomes and timelines
• Data and analytics literacy to inform decision-making and program outcomes
• The PgM aligns programs with the strategy of the enterprise, monitoring the health and success of the program and interdependency with the portfolio
• Excellent written and verbal communication skills; comfortable interacting with executives, managers, SMEs, and external partners
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Service orientation; strong interpersonal and customer-facing skills
• Integrity, ethical practice, and confidentiality
• Strong problem solving, facilitation, and influencing without authority
• Organization, self-motivation, and sound decision-making under time constraints

Benefits

• Medical, Dental and Vision and Prescription Drug Coverage
• Fitness Reimbursement Benefit
• Employee Assistance Program
• Flexible Spending Account & Health Savings Account
• 401(k) and Quarterly Bonuses
• Generous Paid-Time Off & Volunteering Opportunities
• Educational Assistance & Professional Development Opportunities
• Volunteer opportunities
• Smart casual dress code
• Ergonomic desks
• Onsite café at the Westborough headquarters
• Beautiful trails at the Westborough office park
• Campus gyms

Company Overview